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Alumni Ventures is a venture capital platform managing $1.4B+ in assets and investments across 1,600+ companies, with a network of 850,000+ members and 40+ dedicated investors. The company operates offices in Boston, New York, Chicago, Menlo Park, Manchester NH, London, and Tokyo, with a 5-day-a-week in-office culture emphasizing collaboration and mentorship.
The Sr. Manager, Investor Operations is an individual contributor role responsible for owning and continuously improving the programs and systems that support Alumni Ventures' investor operations infrastructure. This role manages relationships with over 13,000 investors across multiple venture investment vehicles, requiring operational infrastructure that is accurate, reliable, and scalable.
Key responsibilities include:
- Owning and managing recurring investor reporting and distribution programs, including quarterly fund distributions, annual K-1 tax form delivery, semi-annual fund performance reports, and related deliverables. This involves building execution plans, coordinating cross-functional work across Finance, Technology, Fund Accounting, and Communications, driving completion, and leading post-mortems.
- Serving as business owner for investor service operations, including the cross-functional request management system. Monitoring and improving SLA performance, managing backlog and escalation processes, and identifying process or tooling improvements.
- Owning the quarterly investor NPS program end-to-end, from audience segmentation and HubSpot configuration through execution, analysis, and historical tracking, ensuring data integrity and methodological consistency.
- Identifying opportunities to increase automation, improve accuracy, and build scalable processes across investor operations, driving improvements in partnership with Technology, Analytics, Finance, and Investor Relations.
- Developing dashboards and operational reporting that provide leadership visibility into service performance, program status, and key metrics.
- Building and maintaining process documentation, SOPs, and playbooks supporting operational consistency and organizational knowledge.
The ideal candidate brings strong operational instincts, deep comfort with data and reporting tools, cross-functional project management experience, and a bias for building durable systems. They hold a high bar for process quality and are energized by making complex, high-stakes data operations run more effectively over time.
Compensation includes base salary plus equity and corporate bonus. The company offers comprehensive benefits including health, dental, and vision coverage; 401(k) with match and immediate vesting; flexible unlimited PTO; generous paid parental leave; 10 company holidays; and additional support programs including EAP and wellness resources.
REQUIREMENTS:
- 5+ years of experience in investor operations, financial services operations, client operations, or closely related field
- Strong project management skills with demonstrated ability to run complex, multi-stakeholder programs from planning through post-mortem
- Experience with data, reporting, financial calculations, and data management
- Hands-on experience with workflow or service management tools (Jira or equivalent); working knowledge of HubSpot or similar CRM/marketing platforms
- Process improvement orientation; consistently identifies opportunities to increase automation, improve accuracy, and reduce operational friction, and drives those improvements through cross-functional teams
- Excellent written communication skills—able to produce clear process documentation, project communications, and stakeholder updates
- Ability to manage multiple concurrent programs and adapt as priorities shift
PREFERRED:
- Experience in private markets, venture capital, fund administration, or similarly complex financial services environments
- Familiarity with tax reporting processes or investor distribution programs
- Experience working with NetSuite, Tableau, or similar financial or analytics platforms
- Demonstrated experience implementing automation tools or AI-assisted workflows to reduce manual operational work
- Experience with SmartPayables or other payment distribution platforms
