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ShipMonk is a tech-powered 3PL and growth partner for ecommerce brands, operating 12+ owned fulfillment centers across the US, Canada, the UK, and Europe. This role is a strategic leadership position overseeing complex maintenance operations across multiple fulfillment centers in a regional footprint.
You will lead and develop a team of maintenance technicians, shifting the culture toward proactive, data-driven maintenance while ensuring all buildings and automation systems remain fully operational and efficient. Key responsibilities include:
**Strategic Leadership & Team Development:**
- Manage maintenance operations across multiple buildings with in-house technician teams
- Lead, coach, and develop maintenance technicians in troubleshooting and root-cause analysis using data and diagnostic tools
- Ensure adequate staffing and equipment at each facility, with focus on future-proofing skills for robotics and automation
**Process Improvement & Reporting:**
- Develop and implement systemic maintenance reporting and escalation protocols with clear visibility into equipment status and resolution timelines
- Oversee maintenance ticketing systems (e.g., Limble) to track and resolve issues efficiently
- Implement Standard Work procedures for consistency and accountability across all sites
- Maintain open communication with operations stakeholders on open issues
**Automation & Equipment Management:**
- Ensure smooth operation of all regional facilities, prioritizing safety and efficiency
- Partner with Loss Prevention & Safety on policy development and OSHA compliance
- Perform and monitor preventive maintenance on Powered Industrial Trucks (PITs), advanced conveyor systems, and future automation/robotics equipment
- Implement predictive maintenance strategy using data analysis to identify potential issues before they impact operations
**Financial Management & Project Planning:**
- Manage maintenance operations budget and track expenditures against regional budget
- Manage vendor relationships, negotiate contracts for cost efficiency and quality
- Develop and manage annual budget for regional maintenance operations
**Compliance & Availability:**
- Ensure timely and accurate completion of facility inspections and maintenance reports
- Be available after hours to address emergencies
- Communicate vertically with senior leadership and cross-functional teams (ops, IT, inventory, transportation)
**Requirements:**
- Bachelor's degree in Engineering (Mechanical, Electrical, Civil, or Industrial), Facilities Management, Construction Management, or related technical/business field. Alternatively, 10+ years of progressive leadership experience in facilities/maintenance in complex industrial environments may be considered, though degree is strongly preferred.
- Relevant professional certifications highly valued: Certified Facility Manager (CFM) or Facility Management Professional (FMP) from IFMA
- Proven experience managing maintenance teams across multiple locations with emphasis on coaching and skill development
- Strong engineering-minded familiarity with electrical and mechanical sides of automation, particularly complex conveyor systems, PLCs, and vision for integrating future robotics
- Knowledge and experience with PIT preventive maintenance, conveyor system PMs, and ticketing systems like Limble
- Demonstrated experience developing and implementing systemic reporting mechanisms and structured escalation protocols
- Strong financial management skills: budget management, vendor contract negotiation, cost control, and maintenance spending tracking
- Excellent communication skills with strong focus on vertical communication to senior leadership
- Ability to partner effectively and timely with cross-functional teams
- Ability to anticipate maintenance issues using data analysis and address them proactively through systemic fixes
- "Builder" mentality and "Change the Score" leadership approach; desire to build mechanisms from scratch and elevate department skill level
- 50% travel flexibility required to visit regional facilities as needed
- Strong problem-solving skills and ability to make critical decisions under pressure in fast-paced environment
