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Salary: USD 181,000 - 239,000 / annual
Gong is a Revenue AI Operating System company that helps enterprise customers transform their revenue teams through AI-powered intelligence and workflows. As Sr. Manager, Enterprise Revenue Architect, you will lead a high-performing team of Revenue Architects who serve as strategic partners to Gong's largest customers, driving revenue transformation and adoption across the entire revenue lifecycle.
You will be responsible for recruiting, developing, and coaching a team of Revenue Architects while partnering with senior GTM leaders to design and execute modernization strategies for enterprise customers. Your focus will be on architecting AI-driven workflows that map to customer revenue outcomes, particularly within financial services and healthcare verticals. You will drive adoption initiatives that embed Gong into daily team operations, empower your team to quantify measurable business outcomes and ROI, and own renewal and expansion strategy for your customer portfolio.
Success is measured by team activation and adoption metrics, key persona engagement, customer value realization, and revenue impact (retention and expansion). You will collaborate cross-functionally with Product, Sales, Marketing, and Support to ensure seamless customer experiences. The role requires combining deep understanding of how revenue teams operate with strong change management strategy to help customers operationalize Gong into tangible business results.
QUALIFICATIONS:
- 2+ years of direct people management experience leading Customer Success, Account Management, or Professional Services teams in B2B SaaS
- 6–10+ years of total proven experience in customer-facing roles (CSM, AM, Implementation, or similar)
- Experience working with Financial Services or Healthcare customers, or professional work experience in those industries
- Proven track record of coaching others to own relationships with senior (VP and C-suite) stakeholders and lead value/ROI conversations
- Excellent communication, negotiation, and presentation skills with ability to influence at leadership level
- Data-driven mindset with focus on delivering measurable outcomes and tracking team-wide KPIs
- Self-starter who excels in high-paced environments, thrives in change and ambiguity, demonstrates growth mindset, and is coachable
