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Knix is an award-winning intimate apparel and activewear brand founded in 2013, now one of North America's fastest-growing intimate apparel brands with over 3 million customers across online stores, retail locations, wholesale, and Amazon. The company operates multiple brands including Knix, Kt by Knix, and Mntd.
Reporting to the Senior Director of Creative & Content, the Senior Manager of Creative Operations will serve as the operational backbone of the in-house Creative Team. This role sits at the center of how creative work moves through the organization, owning the intake of incoming briefs, partnering with the CMO and creative leadership to prioritize work, and translating business priorities into clear workflows, workback schedules, resourcing plans, and actionable timelines.
Key responsibilities include:
- Managing creative brief intake and prioritization across all three brands based on business needs, timing, impact, and available resources
- Developing detailed project plans, workflows, milestones, owners, dependencies, and workback schedules from kickoff through final delivery
- Driving the overall go-to-market process in partnership with Marketing, Creative, eCommerce, Retail, Social, and other cross-functional teams
- Maintaining visibility across major launches, campaigns, and ongoing initiatives; identifying risks early and resolving dependencies
- Owning creative budget tracking and resource planning, ensuring internal teams, freelancers, agencies, and external partners are deployed strategically
- Overseeing team workload and bandwidth across multiple concurrent workstreams, routing work effectively and solving capacity constraints creatively
- Continuously assessing and improving systems, tools, processes, templates, and automation to enhance speed, visibility, collaboration, and scalability
- Acting as a facilitator and problem-solver, identifying solutions when challenges arise while protecting creative quality and business priorities
- Reviewing cross-functional briefs to ensure clarity on objectives, scope, deliverables, audiences, channel requirements, and decision-makers
- Creating clear visibility into project status, milestones, decisions, and risks across Creative and partner teams
- Supervising, mentoring, and supporting direct reports within Creative Operations, managing performance, priorities, and professional growth
The ideal candidate is execution-minded, highly resourceful, and able to manage complexity while continually evolving systems to help the team move faster and deliver strong work to market at the right time and standard.
Qualifications:
- 6–8 years of experience in Creative Operations, Marketing Operations, Traffic Management, Integrated Production, or Creative Project Management, with 1–2+ years of direct people management experience
- Demonstrated track record of managing complex, integrated marketing programs across multiple brands, business units, or concurrent workstreams
- Experience delivering 360 integrated marketing campaigns across digital, social, retail, print, eCommerce, video, and brand channels
- Strong experience building campaign workbacks, production schedules, resource plans, and cross-functional workflows from brief through launch
- Experience partnering with senior marketing and creative leaders to prioritize work and translate shifting business priorities into executable plans
- Hands-on experience building and maintaining workflows in project management platforms such as Asana, Monday.com, Jira, or similar tools
- Demonstrated ability to improve or implement operational systems, tools, processes, and ways of working within a fast-moving creative organization
- Strong judgment and resourcefulness, with ability to solve competing priorities, compressed timelines, and capacity constraints without becoming a blocker
- Exceptional communication, leadership, and organizational skills with ability to create clarity across multiple stakeholders and teams
