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PayJoy is a mission-driven Public Benefit Corporation providing secured credit solutions to underserved customers in emerging markets. The company has served over 18 million customers as of 2025 and operates profitably with cutting-edge machine learning, data science, and anti-fraud AI capabilities.
As Senior Manager of Business Operations, you will lead the global promoter operations function, responsible for scaling and optimizing field teams across multiple markets. This role bridges global strategy with local execution, requiring you to standardize processes while respecting market-specific needs.
Key Responsibilities:
- Solidify and standardize global promoter tools (PayJoy Connect, Cyborg, and related systems) and processes, ensuring consistent adoption and monitoring across all countries.
- Define, measure, and report promoter effectiveness KPIs by market, using data to identify gaps and prioritize improvement initiatives.
- Strengthen the end-to-end loop between agencies, internal staffing assignments, PayJoy Connect monitoring, and Cyborg notifications, partnering with cross-functional teams.
- Plan promoter initiatives jointly with country leaders and support local execution to grow applications and improve conversion funnels.
- Lead and develop the promoter operations team, aligning global standards with local market needs and coaching managers to deliver results.
- Own and continuously improve the global promoter operating model, including the new commission-based structure, to maximize promoter productivity and efficiency.
Requirements:
- Proven experience designing and scaling field or promoter teams, including commission-based incentive models.
- Strong analytical skills with ability to define and track KPIs and convert data into actionable insights; comfortable with operational and CRM tools such as PayJoy Connect, Cyborg, or Zoho.
- Experience leading managers and driving cross-functional initiatives across multiple markets.
- Intermediate English plus local language proficiency.
- Excellent stakeholder management and communication skills across geographies and cultures.
