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ServiceTitan's Finance Business Technology team is seeking a Senior Integration & Automation Engineer to serve as the technical cornerstone of the integration and automation practice. This newly created role is designed to elevate the maturity, reliability, and strategic impact of the integration estate across Finance, Revenue, Billing, People Technology, and Go-to-Market systems.
You will own the end-to-end technical vision for how enterprise systems connect, spanning Workday Financials, Workday HCM, Workato, Salesforce, and a growing ecosystem of SaaS platforms. You will set and enforce engineering standards, lead architecture reviews, and serve as the primary technical partner to senior Finance, HR, and GTM stakeholders. You will also partner with and technically guide a cross-functional team of integration engineers and automation specialists across US and India-based pods.
Key responsibilities include defining and maintaining integration architecture across multiple domains; authoring and enforcing integration design guidelines, coding standards, SLAs, and tiering frameworks; leading architecture reviews for all net-new integrations; evaluating and recommending tools and platforms; conducting audits of the current integration estate to identify technical debt; and defining an integration tier model based on business criticality.
On the hands-on engineering side, you will optimize and maintain complex integrations in Workday Studio (EIB, Core Connectors, Document Transformation, XSLT) and Workato. You will develop reusable integration components, transformation templates, and shared libraries. You will build and maintain API-based integrations connecting Workday, Salesforce, Snowflake, Avalara, and other platforms using REST/SOAP, JSON/XML, OAuth, and event-driven patterns. You will own integration monitoring and alerting, instrumenting integrations with proactive health checks and ensuring failures surface before stakeholders notice them. You will perform deep root cause analysis on critical integration failures and implement systemic fixes.
You will also serve as the L3 escalation point for integration incidents across all pods, run biweekly Integration & Automation grooming sessions, and partner with the Manager to drive the AI and automation delivery pipeline. You will serve as the senior technical point of contact for Finance, People Tech, Revenue, Billing, and GTM stakeholders on integration-related matters, translating complex concepts into clear business-relevant communication.
Required qualifications include 8+ years of enterprise integration engineering or systems architecture experience; proven hands-on experience with Workato or comparable iPaaS platforms (MuleSoft, Boomi, Informatica); hands-on expertise in Workday Studio including EIB, Core Connectors, Document Transformation, and XSLT; strong command of integration architecture patterns including REST/SOAP API design, event-driven and pub/sub architecture, data transformation, idempotency, and retry/dead-letter handling; and experience building API integrations.
