SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Jane App is seeking a Senior Manager of AI & Automation for Customer Support to lead the design, build, and deployment of AI agents that remove friction from customer support workflows. This is a hybrid builder-and-leader role where you'll be hands-on designing and shipping agents while leading a small team of knowledge and AI enablement experts.
Key responsibilities include: architecting and building AI agents that solve specific friction points in support workflows; continuously identifying friction across the support organization and translating it into an agent roadmap; owning performance and quality metrics for AI tooling in production (accuracy, tone, resolution rates); partnering with the AI Transformation team on architecture and feasibility; working with Support stakeholders to validate agent behavior before shipping; owning the knowledge base and internal documentation as the substrate for agents; setting quality standards for customer and prospect self-service experiences; leading a small team to grow their skills in AI and technical work; and tracking efficiency and business impact metrics including deflection rate, handle time, CSAT, retention, and conversion.
You'll represent Support's needs in company-wide AI conversations and bring company AI direction back to the support organization. The role requires balancing deep technical AI/agent work with people leadership and cross-functional collaboration across Support Ops, Product, and Product Marketing.
Jane is a founder-led, high-growth SaaS company serving thousands of clinics with practice management and patient engagement tools. The team is remote-first across Canada, the US, and the UK, united by a mission to help healthcare practitioners.
