SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, a platform enabling organizations dependent on physical operations to harness IoT data for actionable insights. The company helps improve safety, efficiency, and sustainability across agriculture, construction, field services, transportation, and manufacturing—industries representing over 40% of global GDP.
In this Senior Knowledge Developer role, you will drive the technology-centric knowledge framework within the Global Support organization. You'll manage content operations roadmap contributions, collaborate with cross-functional teams and subject matter experts to develop best-in-class knowledge assets, and leverage cutting-edge knowledge management technologies including AI.
Key responsibilities include:
- Assist in managing the content operations roadmap and contribute to project completion
- Collaborate with teams to implement and maintain knowledge development processes and standards
- Support knowledge development projects and initiatives, ensuring successful execution
- Monitor and report on KPIs to evaluate knowledge effectiveness and share insights
- Identify and implement improvements in knowledge processes and technology
- Prepare AI-optimized content and build AI models for content generation
You bring 6+ years of knowledge management, technical writing, or technical content development experience, including creating, capturing, structuring, and maintaining knowledge. You're experienced with knowledge management and ticketing systems, proficient in preparing AI-optimized content, and skilled at collaborating with cross-functional teams. Strong interpersonal skills, ability to manage multiple priorities, and comfort with change are essential.
Ideal candidates are proficient in Jira, experienced in Agile/Scrum environments, familiar with Confluence, Tableau, and Zendesk or similar CRM tools, and have managed content/knowledge-related projects. A bachelor's degree in a related field or equivalent expertise is required.
