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HOLY is Europe's fastest-growing consumer brand, revolutionizing the soft drink industry with product lines including Energy, Iced Tea, Hydration, Milkshake, and Syrup Bottle across 50+ flavors. Founded by three friends and now serving over 2 million loyal customers, HOLY has scaled to €250M+ D2C revenue across DACH, France, UK, and Poland in under four years. Backed by world-class consumer investors with a team of 200+ people, the company is transitioning from D2C to omnichannel retail while maintaining profitability and rapid growth.
As IT Operations Manager, you will own HOLY's IT operations end-to-end and build the secure, scalable foundation for continued international expansion. You will combine hands-on delivery with strategic planning, working closely with People & Org, Finance, Legal, Operations, and leadership to shape IT from the ground up.
Key responsibilities include:
**Security & Compliance:** Own HOLY's security and compliance roadmap, including NIS2 and data protection requirements, incident response, cyber insurance, backups, and audit readiness. Translate risks into clear priorities and ensure critical controls are documented, implemented, and tested.
**Devices & Endpoint Management:** Run the complete device lifecycle across macOS, iOS, and Windows. Own Jamf and Intune, establish secure baselines, enable zero-touch setup, manage patching and endpoint protection, and oversee procurement and rental partners.
**Identity & Access:** Build reliable, auditable access management across HOLY's systems. Own the directory, SSO, MFA, and role-based access while ensuring timely onboarding, role changes, and offboarding.
**IT Support & Infrastructure:** Create a dependable support model with clear SLAs, ticketing, self-service documentation, and reduced single-person dependency. Ensure reliable networks, WiFi, and AV across offices and pop-up locations in partnership with internal teams and external providers.
**SaaS, Data & Vendors:** Govern HOLY's SaaS portfolio, file storage, NAS, backups, and relevant HR and payroll infrastructure. Build cost and renewal visibility, consolidate redundant tools, manage vendors and contracts, and validate business continuity through tested restores.
**IT Strategy & Scalability:** Co-develop an IT roadmap that supports international growth and a workforce of 200+ employees and growing. Design repeatable processes and make clear investment cases for the systems, partners, and future team capacity HOLY needs.
The role offers a central office in Berlin Prenzlauerberg with flexible working hours, 28 vacation days, 30 work-from-abroad days, €1,500 annual learning budget, Urban Sports Club membership, public transport subsidy, and biannual 360° feedback tied to compensation. Competitive salary and meaningful equity are provided.
**Requirements:**
- Proven experience building or significantly improving IT operations in a fast-growing company, comfortable owning both daily delivery and long-term direction
- Security and compliance expertise including endpoint security, incident response, data protection, and audit readiness; experience with NIS2, GDPR, or comparable regulatory requirements highly valuable
- Hands-on MDM capability with ability to independently operate and optimize Jamf or equivalent enterprise MDM platform; experience with Intune and mixed-device environments a strong advantage
- Strategic systems thinking to translate company growth into practical infrastructure decisions, scalable processes, and well-reasoned investment cases
- Strong vendor and commercial ownership with proven ability to manage service providers, negotiate SLAs and contracts, rationalize the SaaS stack, and own renewal cycles
- Clear, trusted communication skills to explain risk, cost, and technical trade-offs in plain language to founders, leaders, and cross-functional partners
- Builder mentality with high ownership; thrives where processes are being created, takes accountability without waiting for a playbook, and documents work so the function does not depend on one person
