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ServiceNow is seeking a Senior Inbound Product Manager to lead product strategy as the company scales toward $10B+ in revenue. In this role, you will own product strategy and vision, communicate priorities across the organization, and build consensus among stakeholders. You'll work cross-functionally to guide projects through development and deliver high-quality products to market.
Key responsibilities include:
- Setting and communicating product strategy that drives growth and organizational alignment
- Assuming accountability for outcomes across organizational boundaries
- Integrating usability studies, market research, and customer insights into product requirements
- Translating complex problems into clear, actionable requirements and solutions
- Developing multi-mode communications tailored to different audiences
- Gathering and capturing product requirements, then transforming them into a product roadmap
ServiceNow is positioning itself as an AI control tower for business reinvention, with a platform that integrates AI, data, and workflows. The company serves 85% of the Fortune 500 and is building an AI-native culture.
Requirements:
- 5+ years of software product management experience
- Demonstrated experience leveraging or critically thinking about AI integration into work processes, decision-making, or problem-solving (including AI-powered tools, workflow automation, AI-driven insights, or exploring AI's potential impact)
- Strong prioritization skills with discipline to focus on high-impact activities
- Experience gathering product requirements and transforming them into product roadmaps
- Deep curiosity about customer needs with a track record of building customer relationships and delivering customer-centric solutions
