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Salary: USD 145,000 - 165,000 / annual
H1 is a healthcare data and AI platform focused on providing optimal medical insights to inform doctor interactions globally and promote health equity. The Sr. Implementation Manager will work directly with Health Plan customers to deliver solutions that transform the healthcare landscape, sitting at the intersection of Implementation, Customer Success, Product, and Engineering.
In this hands-on leadership role, you will own project delivery and drive operational excellence across the services organization. Key responsibilities include:
- Build and manage comprehensive project plans for implementing and migrating H1 solutions to Health Plan customers
- Lead high-visibility, customer-facing projects requiring internal and external coordination
- Participate in discovery sessions to understand client objectives, workflows, and technical requirements
- Serve as subject matter expert on Health Plan solutions, providing implementation timelines, risk assessments, and resource recommendations
- Conduct onboarding sessions, training workshops, and solution reviews
- Ensure smooth transition from sales to implementation and ongoing support
- Conduct regular business reviews and strategic planning sessions
- Support onboarding and management of eligibility, roster, provider, claims, and healthcare data
- Coordinate API, SFTP, and third-party vendor integrations
- Validate data quality and troubleshoot implementation issues
- Partner cross-functionally with Product, Engineering, Operations, and Client Success teams
- Develop and iterate on processes to create operational efficiencies within the services organization
You are a confident, approachable leader who thrives in complexity and enjoys solving ambiguous problems. You balance strong project management discipline with excellent communication and relationship-building skills, and you influence effectively without formal authority in a fast-moving environment. You have a natural ownership mindset, are comfortable leading high-stakes customer-facing initiatives, and excel at translating technical updates into clear, actionable insights.
REQUIREMENTS:
- 7+ years of experience in Customer Success, Implementation, Solutions Consulting, Account Management, or Healthcare Technology
- Experience supporting Health Plans, Digital Health organizations, or healthcare technology clients
- Moderate to advanced understanding of health plan provider rosters, data accuracy, and data quality management
- Ability to interpret and execute SQL queries in Athena to retrieve, analyze, and validate data points through API-related data requests
- Experience supporting enterprise SaaS sales cycles and executive-level presentations
- Strong project management, communication, and stakeholder management skills
- Ability to manage multiple strategic initiatives simultaneously in a fast-paced environment
- Track record of success in results-driven, fast-paced environments
- Demonstrated grit, resilience, and tenacity with desire to succeed and scale with the company
