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Scale AI is seeking a Senior Director of Forward Deployed Engineering to lead enterprise customer engagements across the US East region. This is a high-impact leadership role at the intersection of customer success, applied AI, and technical execution.
You will lead all US East enterprise customer engagements, serving as the senior technical and delivery executive for Scale's most strategic Fortune 500 accounts. You'll manage and grow multidisciplinary teams of applied scientists and full-stack engineers organized into customer-specific technical pods. Your responsibilities include owning end-to-end delivery execution for customer deployments, ensuring reliability and measurable business impact; establishing and enforcing an evals-first approach to deployments; and leading senior-level technical conversations with customer executives.
You'll partner closely with Sales, Product, and Engineering leadership to support customer acquisition, expansion, and long-term success. You'll guide teams in building production-grade agentic AI applications, support technical upsell conversations by articulating architectural tradeoffs and capabilities, and help shape Scale's regional forward-deployed strategy as part of broader organizational restructuring.
Ideal candidates have 12+ years in software engineering, applied ML, or AI systems with significant leadership responsibility. You should have proven experience leading customer-facing technical teams delivering complex systems for large enterprises, executive presence with Fortune 500 stakeholders, and a strong technical foundation in either applied machine learning or full-stack/distributed systems engineering. Experience deploying generative AI or agentic systems in production, consulting or forward-deployed engineering backgrounds, and building evaluation frameworks for ML/AI systems are valued.
This role is flexibly leveled (Director to Senior Director) based on candidate experience, scope, and demonstrated leadership impact.
