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Salary: USD 125,450 - 186,600 / annual
ServiceNow is seeking a Senior CRM Account Executive to drive market success for its Customer Workflow products, built on the ServiceNow Service Management platform. This role focuses on creating a single source of truth that enables enterprise processes to execute with uniform information across the organization.
In this position, you will support territory strategy and planning to improve vertical alignment, account use-case targeting, and execution. You'll provide strategic input during account planning processes, ensuring recommendations align with ServiceNow's Now Value principles. You'll partner with customers, account teams, and partners to help them envision the value of digital transformation and develop comprehensive strategies.
Key responsibilities include:
- Supporting territory strategy and planning to enhance vertical agreement and account targeting
- Providing strategic input to Account Executives during account planning based on territory insights
- Ensuring alignment with Now Value principles in all recommendations
- Partnering with customers and account teams to develop digital transformation strategies
- Interlocking with Solution Consultants and Specialist Solution Consultants on capability roadmaps
- Coaching Account Executives, ADRs, and ACEs on specialty solution area knowledge to identify opportunities and manage sales cycles
- Customizing time allocation and responsibilities to meet territory and account team needs
This is a Strategic Enterprise segment role (10K+ employees) focused on the Hi-Tech vertical. Travel of 30-50% is required.
QUALIFICATIONS:
- Current location in California, United States
- 5+ years of successful selling in CRM domain (CSM, FSM, S2P, Q2C, etc.)
- 7+ years of knowledge on return on investment of specialty solutions to lead solution wins
- 5+ years as an Account Executive or full-cycle specialist successfully selling into Enterprise segment (5K+ employees)
- Consistent track record of meeting/exceeding transferable sales quotas
- Expertise selling into Strategic Technology vertical with understanding of industry dynamics
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (including AI-powered tools, workflow automation, AI-driven insights, or exploring AI's potential impact)
- Understanding of business sales processes
