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TrueAccord, a subsidiary of TrueML, is a fintech company transforming debt resolution through machine learning and human-centered design. The company serves millions of consumers and creditors by providing personalized digital experiences that guide people through debt management while lowering operational costs for lenders.
In this role, you will own collections strategy initiatives end-to-end, from opportunity identification through design, testing, launch, and ongoing optimization. You will design multi-channel treatment strategies, determining contact timing, frequency, sequencing, and segmentation across email, SMS/MMS, outbound dialing, and digital self-service channels. A key responsibility is translating strategic concepts into actionable business requirements and clear business cases for Product, Engineering, and Operations teams.
You will drive cross-functional momentum by partnering with Data Science, Client Management, Contact Center Operations, Product, Legal, and Compliance to move initiatives into production without relying on formal authority. You will monitor key performance indicators including delivery, engagement, payment conversion, and payment plan break rates to improve client scorecard performance and recovery outcomes. The role also involves leveraging modern AI and analytics tools to accelerate hypothesis development, research, and strategy design while building repeatable testing frameworks.
This is a remote-first position supporting a global, cross-functional business. Occasional flexibility outside standard business hours and infrequent local or international travel may be necessary for company meetings, training, offsites, and collaborative projects. The role is primarily computer-based, requiring extended periods at a computer, participation in virtual meetings, and use of standard office technology. You must maintain a reliable internet connection and a professional work environment while protecting confidential company, employee, customer, and business information.
REQUIREMENTS:
- 8+ years in consumer finance or lending
- 5+ years specializing in consumer debt collections and collections strategy
- Deep understanding of collection levers, strong prioritization instincts, and proven track record of improving recovery metrics through channel optimization and segmentation
- Ability to frame complex problems and build evidence-based business cases to secure product prioritization
- Solid working knowledge of regulatory frameworks (FDCPA, Regulation F, TCPA)
- Comfortable utilizing AI tools and familiar with champion/challenger testing, SQL/BI platforms (Looker, Tableau), and Jira
- Excellent cross-functional collaboration and influence skills
