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Coupa Software is seeking a Senior Collections Associate to manage a portfolio of high-value, complex customer accounts across the global customer base. This is a senior individual-contributor role focused on driving timely collection of outstanding receivables while maintaining strong, professional customer relationships.
In this role, you will own and manage a portfolio of high-value accounts, proactively engaging customers via phone, email, and video calls to resolve overdue balances and disputes. You will partner cross-functionally with Sales, Customer Success, Legal, and Deal Desk to resolve billing and contractual issues impacting collections. The role includes escalating and managing senior-level conversations with sales leadership and customer stakeholders on high-risk or high-value accounts.
Key responsibilities include maintaining accurate collections forecasts, aging reports, and cash application records; identifying process improvements to reduce Days Sales Outstanding (DSO) and bad debt exposure; utilizing Oracle and Tesorio (or comparable platforms) to manage workflows and track account status; and supporting month-end and quarter-end close processes related to accounts receivable.
Coupa is a leader in AI-powered total spend management, leveraging trillions of dollars of spend data across a global network of 10M+ buyers and suppliers. The company emphasizes pioneering technology, collaborative culture, and global impact.
REQUIREMENTS:
- Minimum 5 years of collections experience, ideally within SaaS, FMCG, or Financial Services industries
- Demonstrated history of engaging at a senior sales management level to resolve account issues
- Strong verbal and written communication skills, with the ability to negotiate confidently and professionally
- Proven ability to manage a complex, high-value portfolio independently
- Detail-oriented with strong organizational and time-management skills
- Hands-on experience with Salesforce, NetSuite, or Zuora (or equivalent enterprise CRM/ERP/Billing platforms) is highly valuable
