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Dialpad is an AI platform for customer experience that powers AI voice agents to resolve customer problems in real time. The company combines AI agents with human agents on a single platform, enabling seamless handoffs and context preservation. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile, and serves market-leading brands including Netflix, Motorola Solutions, Randstad, and professional sports teams.
As a Senior AI Engineer focused on Speech, you will be a technical leader on the Speech Team, shaping the models and systems that power Dialpad's next-generation AI voice agents. Your responsibilities span speech recognition, enhancement, audio intelligence, and real-time inference—bridging ML research and production engineering.
Key responsibilities include:
- Setting technical direction for speech-model and decoder strategy, evaluating state-of-the-art approaches and translating them into reliable customer improvements
- Leading research, adaptation, and implementation of ASR/STT and speech-enhancement models to improve recognition robustness and real-world call performance
- Improving the end-to-end speech pipeline, including decoding, endpointing, turn detection, streaming behavior, and handoffs between ASR, LLM, and TTS components
- Benchmarking, prototyping, fine-tuning, and adapting models to create meaningful advantages in voice-agent quality, latency, cost, and reliability
- Designing and shipping production-grade services and inference components for real-time speech, partnering with platform and backend engineers to ensure observability, scalability, and maintainability
You will report to the Senior Manager of AI Speech and have the opportunity to mentor engineers while driving the next generation of Dialpad's voice experience. The role offers broad technical ownership and meaningful influence over a core product capability.
