SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Pennylane is a high-growth French fintech company that has raised €400M and serves over 900,000 SMEs and 6,000 accounting firms across Europe. The company provides financial management and accounting software designed to help entrepreneurs and accountants automate repetitive tasks and access key financial insights.
As an Accounting Support Specialist, you will be a core member of the technical and accounting support team, serving as the central point of contact between client business leaders, their in-house accountants, and accounting firms. You will investigate client issues, provide solutions, and escalate complex problems to technical teams as needed. You will also assist accountants with data integration and migration to Pennylane.
In your first three months, you will complete the Pennylane Academy training program, learn the product deeply, understand the company's vision and departments, and begin handling accounting-related support requests. You will learn to qualify requests based on solid accounting principles and deliver fast, impactful solutions.
From months 4-6, you will gain autonomy, manage increasingly complex client requests, contribute to creating and updating help documentation, share accounting knowledge with colleagues, and provide product feedback to the development team based on real customer usage.
Long-term, you will become a product expert, identify efficiency improvements for your team, and have opportunities to evolve into account management, customer success, or implementation roles.
Required qualifications: accounting degree (BTS CGO, DCG, BTS PME-PMI, Master CCA, or equivalent Bachelor's in accounting/administration); minimum 3 years of accounting firm experience (ideally covering at least three fiscal periods); direct experience working with business leaders is a plus; comfort with innovative tools and new technologies; strong problem-solving skills and autonomy; familiarity with Pennylane is a plus.
