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Second Nature is seeking an operationally strong Team Manager to lead the Specialist Weight Management Service (SWMS) at a UK-based health-tech startup. You will design and embed systems and processes that enable the service to scale while leading a multidisciplinary team of remote healthcare practitioners to deliver high-quality, evidence-based care.
Key Responsibilities:
- Lead and support a multidisciplinary team of remote healthcare practitioners, including dietitians, nutritionists, and psychological wellbeing practitioners, fostering a culture of trust, accountability, and continuous improvement.
- Ensure operational excellence by simplifying complex workflows, reducing friction, and using data to design more efficient ways of working.
- Build and maintain data dashboards and reporting systems that provide clear visibility of key performance metrics, automate where possible, and make data accessible and actionable.
- Partner cross-functionally with Operations, Product, Quality, Engineering, and NHS Partnerships teams to mobilise new specialist weight management services, develop operational processes, and transition services from implementation into sustainable business-as-usual delivery.
- Drive performance and quality by using operational and quality data to monitor service performance, identify improvement opportunities, and ensure consistently high-quality care and member outcomes.
- Deliver regular feedback and coaching to help team members grow in confidence, skill, and impact.
About Second Nature:
Second Nature is the UK's largest digital health provider to the NHS and a leading B2C provider of GLP-1 medication-assisted weight loss programmes. They have positively changed the lives of 300,000+ people through accessible, evidence-based healthcare and are rated 'Excellent' on Trustpilot by over 8,000 members. The company is one of 5 NICE-approved providers to deliver specialist weight management services within the NHS.
Working Arrangement:
Hybrid model: London-based staff work 1–2 days per week in the office; remote UK-based staff visit the office once per month. Full-time, 40 hours per week (Monday to Friday).
Requirements:
- Experience managing or leading a multidisciplinary healthcare team or specialist weight management service, with understanding of operational and clinical complexities of delivering healthcare services at scale, ideally within an NHS or digitally enabled healthcare environment.
- Proven people management experience with a track record of developing, supporting, and motivating high-performing healthcare teams.
- Strong operational and analytical skills; able to use data to identify bottlenecks, inefficiencies, and opportunities for improvement, and translate insights into practical, measurable solutions.
- Experience building and using data dashboards and reporting; able to build and maintain dashboards, track meaningful KPIs, automate reporting where possible, and turn operational data into clear insights and actions.
- Service mobilisation and implementation experience; proven ability to help design, launch, and operationalise new healthcare services, processes, or ways of working, and transition them successfully into BAU.
- Proactive, solution-oriented, and resilient; comfortable rolling up your sleeves, navigating ambiguity, and making things happen in a fast-paced environment.
- Excellent communication and feedback skills; able to build trust, influence stakeholders, support teams, and create a culture of accountability.
- Passion for health, wellbeing, and behaviour change, with excitement about the role technology can play in improving health outcomes.
- Confident working autonomously and collaboratively across multiple functions in a fast-paced, remote-first environment.
- Strong tech literacy; comfortable learning and using a range of digital tools, systems, and data platforms.
Nice to Have:
- Background in dietetics, nutrition, psychology, or health coaching (HCPC or AfN registration welcome but not required).
- Experience working in digital health, NHS, healthcare, or high-growth startup environments.
- Solid understanding of obesity and related conditions.
- Familiarity with the latest health behaviour change science.
