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Salary: GBP 81,630 - 90,700 / annual
Coinbase is seeking a Specialist, Market Operations to provide frontline operational support across two exchanges: the Coinbase Derivatives Exchange (CDE) and Deribit. This is a 24/7 operations role focused on keeping trading, clearing, and connectivity systems healthy for clients and internal stakeholders.
Key responsibilities include:
- Own real-time functional and technical support for electronic trading, clearing systems, and exchange applications across CDE and Deribit
- Investigate and resolve customer inquiries related to exchange functionality, market events, connectivity, product schedules, and business technology
- Provide front-line support for internal and external investigations tied to exchange operations, including error trade analysis and resolution
- Coordinate with product and development teams to launch new products, implement platform updates, and execute deployment testing in pre-production environments
- Support onboarding and ongoing operational enablement of clients and vendors across both exchanges, including prediction markets and event contracts listed on CDE
- Identify, document, and recommend operational process improvements aligned with business objectives and platform growth
The role requires delivering multi-channel support (voice, email, chat) while maintaining quality under high-volume, time-sensitive conditions. You'll troubleshoot issues in real time, coordinate cross-functional resolution for complex problems, and execute deployment testing to protect production environments.
Coinbase is a remote-first company with quarterly in-person working sessions called "surges."
REQUIREMENTS:
- BA/BS in Information Systems, Economics, Finance, or a technical field
- 1+ years of experience in financial markets operations or a technical operations role
- Demonstrated product and operational knowledge of listed futures or options, including hands-on experience with error trade analysis and resolution
- Proven ability to diagnose and articulate complex technical problems and solutions to both technical and non-technical audiences
- Experience delivering multi-channel support (voice, email, chat) with documented ability to maintain quality under high-volume, time-sensitive conditions
- Plus: familiarity with prediction markets, event contracts, FIX protocol, network protocols, SQL, or CRM tools such as Salesforce and JIRA
- Ability to utilize generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality
