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Veeam Software is seeking a Specialist Engineer for Technical Support focused on VCC/VSPC products. This role involves providing in-depth technical support and troubleshooting for Veeam's enterprise clients via phone, email, and web conferencing. You will analyze and diagnose complex issues related to virtualization software, operating systems, networks, and applications in relation to Veeam products, then deliver solutions and workarounds.
Key responsibilities include maintaining strong customer rapport and timely communication, serving as a point of contact for high-priority complex issues with on-call responsibilities, contributing to knowledge base documentation, and mentoring less experienced engineers. You'll collaborate with Sales Representatives and Account Managers to ensure customer satisfaction while operating in a fast-paced, dynamic environment.
Required qualifications: 3+ years of VMware or Microsoft virtualization technology experience; 3+ years of Windows infrastructure experience (IIS, Exchange, SQL, Domain Controller); strong networking background; 3-5 years of Windows and Linux server administration; 5+ years of Level II/III customer support with demonstrated problem resolution; and at least 1 year as a Veeam Support Specialist Engineer or equivalent. VCP/MSCE certification is desired. You must demonstrate exceptional verbal and written communication skills, impeccable performance metrics, and a track record of exceeding KPI requirements.
