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Salary: USD 80,000 - 90,000 / annual
inKind is a fintech platform transforming restaurant financing and customer engagement. The company provides growth capital to restaurants while helping consumers discover dining experiences nationwide.
The Specialist, B2B Account Recovery role is part of the Operations department and reports to the Senior Manager, B2B Account Recovery. This position is critical to protecting inKind's restaurant financing portfolio while preserving long-term partner relationships.
You will manage a portfolio of restaurant partners experiencing financial distress or contractual default. Your responsibilities include owning recovery efforts from initial outreach through resolution, negotiating directly with restaurant owners and operators to develop practical solutions that maximize recovery while maintaining professionalism and trust. This is not a traditional collections role—success requires commercial judgment, negotiation skills, empathy, and the ability to balance financial outcomes with long-term business relationships.
Key responsibilities include:
**Account Portfolio Management:** Own a portfolio of restaurant partner accounts in default, driving recovery efforts from initial outreach through final resolution. Develop recovery strategies tailored to each partner's financial and operational circumstances. Maintain consistent communication with restaurant owners and operators while ensuring timely follow-up. Prioritize accounts based on financial exposure, contractual obligations, and business risk. Escalate complex or high-risk matters appropriately while independently managing day-to-day recovery activities.
**Negotiation & Resolution:** Lead negotiations with restaurant owners to resolve contractual defaults through payment plans, settlements, restructures, or other mutually beneficial solutions. Balance recovery objectives with maintaining positive long-term relationships wherever possible. Conduct difficult financial conversations professionally, confidently, and respectfully. Document negotiated agreements and ensure commitments are accurately executed.
**Risk Management & Legal Coordination:** Review executed agreements to identify contractual obligations and default triggers. Prepare and issue notices of default and other recovery documentation. Coordinate closely with Legal on escalated matters, litigation support, and enforcement activities. Prepare and maintain UCC-1 financing statements and supporting documentation. Ensure recovery activities remain compliant with company policies and applicable regulations.
**Process & Operational Excellence:** Maintain accurate records within Salesforce and internal systems. Keep documentation, notes, communications, and recovery milestones audit-ready. Track portfolio performance and recovery metrics. Identify recurring issues, operational bottlenecks, and process improvement opportunities. Partner with the Senior Manager to continuously improve recovery workflows as the business scales.
You will work cross-functionally with Legal, Finance, Operations, Sales, and Partner Success while contributing ideas that continuously improve recovery processes as the company scales.
**Requirements:**
- 3–5 years of experience in B2B collections, commercial account recovery, credit, receivables management, or a similar client-facing financial role
- Experience negotiating payment plans, settlements, or commercial resolutions
- Strong understanding of commercial agreements and contractual obligations
- Experience conducting financial negotiations with business owners or executive stakeholders
- Experience using CRM platforms such as Salesforce, HubSpot, or similar systems
- Strong organizational, written, and verbal communication skills
- Ability to work full-time from the Austin office
**Preferred Qualifications:**
- Experience in hospitality, restaurant finance, fintech, banking, commercial lending, or alternative financing
- Familiarity with secured lending concepts and UCC filings
- Startup or high-growth company experience
- Experience partnering with legal teams during commercial recovery efforts
