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Wiz is a fast-growing cloud and AI security platform trusted by over 65% of the Fortune 100. As a Solutions Support Engineer, you will be part of a global technical support team delivering exceptional customer experiences for the Wiz product.
You will own and troubleshoot complex technical issues for customers, combining debugging, networking, system administration, and code analysis. Your responsibilities include diagnosing customer problems using best practices and transparency, identifying cases requiring escalation to product or engineering teams, managing incident requests, and designing automation solutions to scale the support offering. You will also participate in on-call rotation for after-hours and weekend coverage.
The role requires 5+ years of hands-on technical support or system administration experience, 2+ years with cloud platforms (Azure, AWS, GCP), and 1+ years designing and managing production Kubernetes clusters. You must be proficient reading or debugging code in Java, Python, Shell, JavaScript, or JSON, comfortable with Linux command-line tools, and understand networking fundamentals. Preferred skills include DevOps technologies, REST APIs/GraphQL, web technologies (HTTP, HTML, DNS), TCP/IP networking, and relational databases.
You must be a native Brazilian Portuguese speaker with excellent English proficiency and available to work 10am–7pm BRT. Legal right to work in Brazil without visa sponsorship is required. This is an opportunity to impact security infrastructure at scale while working alongside world-class talent at a company powered by Google.
