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Salary: CAD 85,300 - 115,300 / annual
Clio, a global leader in legal AI technology, is seeking a Solutions Engineer to join the Sales team with specialized focus on VoIP and unified communications. This role combines core Solutions Engineering expertise with deep technical knowledge of telephony, including number porting, network readiness, hardware provisioning, and telecom regulatory requirements.
You will serve as a technical partner to Account Executives throughout the full sales cycle—from presales technical scoping and solution architecture through handoff to Customer Success. Your primary responsibilities include:
• Provide technical sales support for VoIP/telephony-focused opportunities, articulating Clio's cloud communications capabilities and ecosystem integrations
• Own technical deal strategy for voice-specific scoping: number porting complexity, network readiness assessment, hardware/desk phone requirements, and multi-office routing needs
• Guide prospects and customers through VoIP migration planning, including porting timelines, cutover sequencing, carrier-specific considerations (e.g., migrating from RingCentral, Dialpad, Zoom Phone, 8x8, Ooma, or on-premises PBX), and hardware provisioning
• Serve as a knowledgeable resource on telecom regulatory and compliance topics relevant to presales (E911, number portability, call recording and consent)
• Enable Sales with targeted, business-value-driven VoIP demonstrations and technical presentations
• Understand competitive landscape and differentiation against established VoIP and UCaaS providers
• Collaborate with Product, Customer Success, and Engineering to influence product roadmap based on market and customer requirements
• Stay current on industry news, AI tools, technology products, platforms, and the broader UCaaS/VoIP competitive landscape
The Solutions Engineering team serves as the technical encyclopedia for the sales organization, translating complex technical solutions into business value for various stakeholders.
REQUIREMENTS:
• 2+ years of experience as a Solutions Engineer (or equivalent) for a SaaS provider, preferably in UCaaS
• Working knowledge of VoIP/telephony fundamentals: SIP, codecs, call routing, number porting, network requirements (bandwidth, latency, jitter)
• Strong verbal and written communication skills; ability to translate telephony/network concepts into plain language business value
• Proven ability to deliver technical sales presentations, product positioning, and objection handling
• Strong technical experience and understanding of cloud technologies, including APIs and security infrastructure
• Creative problem-solving mindset with proven track record of success
• Ability to build strong relationships with internal and external stakeholders, including IT/technical contacts
BONUS QUALIFICATIONS:
• Direct experience with VoIP/UCaaS platforms (RingCentral, Dialpad, Zoom Phone, 8x8, Ooma, Vonage, VXT) in Sales Engineering, implementation, or technical support roles
• Hands-on experience with number porting, SIP trunking, or desk phone/hardware provisioning (e.g., Yealink, Polycom)
• Familiarity with telecom regulatory requirements: E911, STIR/SHAKEN, 10DLC registration
• Exposure to CCaaS/contact center concepts (ACD, skills-based routing, queuing, agent-level reporting)
• Familiarity with open-source telephony platforms or softswitch/PBX architectures
• Demonstrated interest in using AI to improve your craft
