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Iru is an AI-powered security and IT platform that unifies identity & access, endpoint security & management, and compliance automation for fast-growing companies. The platform is used by companies like Cursor, Vercel, Bumble, Plaid, and Replit, and is backed by top-tier investors including General Catalyst, Tiger Global, and First Round Capital.
As a Solutions Engineer, you will serve as a technical advisor and subject matter expert on device management, bridging the gap between Sales, Success, Product, and Support teams. You'll act as a trusted resource for prospects, customers, and internal stakeholders, helping them understand Iru's capabilities and guiding them toward effective solutions.
Key responsibilities include:
• Deliver compelling product demonstrations and technical deep-dives to prospects, customers, and partners, showcasing how Iru addresses complex device management challenges.
• Partner closely with Sales and Success teams during sales cycles and customer onboarding. Develop and refine resources such as scripts, API examples, documentation, and training materials to empower customers and colleagues.
• Serve as a second- and third-level escalation point for technical issues. Work directly with Support to identify, investigate, and resolve complex technical cases, ensuring timely and accurate solutions.
• Act as the customer's voice within Iru, relaying feedback, feature requests, and improvement ideas to Product and Engineering teams. Help shape the product roadmap by sharing trends and insights from customer interactions.
• Assist in refining internal processes and onboarding experiences. Provide guidance on best practices, engage in knowledge sharing, and continuously seek ways to enhance technical resources.
• Stay current on platform developments, MDM standards, and ecosystem integrations. Handle a wide range of inquiries from networking and directory services to security and SSO integrations.
Requirements:
• 3+ years managing Apple devices in a technical capacity (engineering, consulting, pre-sales, or professional services).
• Extensive knowledge of Apple Business Manager/School Manager, MDM protocols, Automated Device Enrollment, APNS, and Apps & Books.
• Comfortable navigating macOS Terminal and leveraging shell scripts or Python to automate and troubleshoot workflows.
• Excellent verbal and written communication skills. Able to explain complex technical topics in a clear, relatable, and concise manner.
• Strong emotional intelligence and ability to tailor communication styles. Adept at quickly understanding customer challenges.
• Proven ability to work effectively across teams (Sales, Support, Product, Engineering) and switch contexts efficiently while maintaining high quality.
• Natural inclination to explore new technologies, solve problems, and contribute to a culture of continuous learning.
