SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 135,000 - 220,000 / annual
Baselayer is an AI Risk Platform that automates merchant onboarding, underwriting, and fraud prevention for over 20% of financial institutions in America. The company combines government data, AI agents for web analysis, and a network powered by millions of applications to prevent billions in merchant fraud and credit risk.
You will serve as a technical bridge-builder between customers and Baselayer's engineering and product teams. This role sits at the intersection of sales engineering and customer success, requiring you to translate complex technical concepts for diverse audiences while maintaining the ability to dive into code when needed.
Key responsibilities include:
- Conducting technical consultations to understand customer requirements and design implementation strategies for identity verification solutions
- Guiding customers through API integrations and ensuring successful product deployment
- Creating technical documentation and implementation plans tailored to specific customer needs
- Delivering technical product demonstrations that showcase Baselayer's capabilities
- Collaborating cross-functionally with sales, product, and engineering teams
- Developing implementation guides and solution architectures for various customer scenarios
- Educating customers on Baselayer's products and APIs
- Collecting and communicating customer feedback to product and engineering teams
- Staying current with industry trends in identity verification and fintech
- Providing ongoing technical guidance post-implementation to ensure customer success
You'll be joining a small, close-knit team at a high-growth startup where ownership is real and customer impact is immediate. The company emphasizes deliberate movement, direct communication, and quality work.
REQUIREMENTS:
Minimum:
- 2+ years of experience in a technical role, product management, or customer-facing position
- Fundamental knowledge of API concepts and web technologies
- Detail-oriented with strong documentation skills
- Natural problem-solver who enjoys tackling complex challenges
- Adaptable and able to navigate ambiguity with confidence
- Highly collaborative and comfortable working with cross-functional teams
Preferred:
- Experience in solutions engineering, implementation, or technical customer success
- Basic coding skills in Python or JavaScript
- Familiarity with identity verification, KYC/KYB processes, or financial compliance
- Background in fintech or financial institutions
- Experience leading technical discovery calls, product demos, or implementation workshops
