SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 212,500 - 262,500 / annual
Zip is an AI-powered enterprise procurement platform trusted by Fortune 500 companies including T-Mobile, OpenAI, AMD, Mars, and Dollar Tree. The company has processed over $500 billion in spend and saved customers over $8 billion. Backed by top-tier VCs (Adams Street, Alkeon, BOND, CRV, DST, Tiger Global) and Y Combinator, Zip raised $371 million at a $2.2 billion valuation.
As Solutions Director, you will serve as the senior implementation leader and strategic anchor for Zip's largest, most complex enterprise deployments. This is a director-level role managing implementation strategy, team leadership, and customer success across the professional services organization.
Key responsibilities:
- Lead executive oversight of strategic, global, and highly complex customer deployments (multi-entity, multi-ERP integrations, complex change management)
- Serve as Executive Sponsor on Fortune 500 and highly customized enterprise implementations, partnering directly with C-suite executives and key stakeholders
- Define and refine implementation methodologies, governance frameworks, and delivery playbooks to support hyper-growth
- Act as player-coach and mentor to Implementation Managers and Solutions Architects, developing the next generation of professional services leaders
- Evaluate current delivery processes and design scalable, repeatable approaches for discovery, solution architecture, workflow design, and testing
- Drive cross-functional alignment with Sales, Product, Engineering, and Customer Success leadership
- Translate implementation learnings and customer feedback into actionable product roadmap inputs
- Establish governance and quality standards, including project health monitoring, risk escalation frameworks, and CSAT/NRR metrics
- Navigate organizational complexity, mitigate deployment risk, and ensure time-to-value for strategic customers
Requirements:
- 10+ years of experience in enterprise software implementation, professional services, solutions architecture, or management consulting
- At least 4+ years in a senior leadership or director-level capacity at a SaaS or B2B enterprise technology company
- Demonstrated success overseeing complex, multi-workstream deployments for large-scale enterprises (e.g., integrations with Workday, NetSuite, SAP, Oracle; global rollouts; complex compliance and security requirements)
- Track record of scaling professional services or implementation teams from startup/mid-market to enterprise maturity by designing robust methodologies, playbooks, and KPIs
- Exceptional focus on mentorship and leadership development; proven ability to coach individual contributors into strategic advisors and future managers
- Outstanding communication, negotiation, and conflict-resolution skills; comfortable with C-level stakeholder management
- Executive presence and ability to challenge assumptions and manage scope creep
- Familiarity with procurement, finance, accounting, accounts payable (AP automation), or supply chain workflows is a strong plus
