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Zip is an AI-powered enterprise procurement platform trusted by Fortune 500 companies including T-Mobile, OpenAI, AMD, Mars, and Dollar Tree. The company has processed over $500 billion in spend and saved customers over $8 billion. Backed by top-tier investors (Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, Y Combinator), Zip has raised $371 million at a $2.2 billion valuation.
The Solutions Director will serve as a senior implementation leader and strategic anchor for Zip's largest, most complex, and highest-stakes enterprise deployments. This is a player-coach role combining hands-on technical problem-solving with big-picture strategy.
Key Responsibilities:
- Lead executive oversight of complex, multi-entity, multi-ERP deployments for strategic global customers, serving as the executive sponsor and senior implementation authority
- Partner directly with C-suite executives and key customer stakeholders to navigate organizational complexity, mitigate deployment risk, and ensure time-to-value
- Define and refine implementation methodologies, governance frameworks, and delivery playbooks to support hyper-growth while maintaining flexibility
- Drive standardization across discovery, solution architecture, workflow design, and testing processes
- Act as a player-coach and mentor to Senior Implementation Managers and Solutions Architects, providing strategic guidance on project governance, stakeholder management, and technical delivery
- Foster a high-performance, collaborative team culture and cultivate the next generation of professional services leaders
- Partner with Sales, Product, Engineering, and Customer Success leadership to translate implementation learnings and customer feedback into actionable product roadmap inputs
- Establish rigorous project health monitoring, risk escalation frameworks, and quality assurance standards to maintain exceptional CSAT and NRR
The role offers high impact, a collaborative culture of world-class builders and problem-solvers, competitive compensation with equity, and a hybrid work environment with flexibility.
Requirements:
- 10+ years of experience in enterprise software implementation, professional services, solutions architecture, or management consulting
- At least 4+ years in a senior leadership or director-level capacity at a SaaS or B2B enterprise technology company
- Demonstrated success overseeing complex, multi-workstream deployments for large-scale enterprises (e.g., integrations with Workday, NetSuite, SAP, Oracle; global rollouts; complex compliance and security requirements)
- Track record of scaling professional services or implementation teams from startup/mid-market to enterprise maturity by designing robust methodologies, playbooks, and KPIs
- Exceptional focus on mentorship and leadership development with proven ability to coach individual contributors into top-tier strategic advisors and future managers
- Outstanding communication, negotiation, and conflict-resolution skills with executive presence
- Comfortable challenging assumptions, managing scope creep, and guiding C-level customer stakeholders through transformative change
- Familiarity with procurement, finance, accounting, accounts payable (AP automation), or supply chain workflows is a strong plus
