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Salary: PLN 196,000 - 284,000 / annual
project44 is a supply chain AI and decision intelligence platform that transforms fragmented logistics data into real-time, AI-powered insights. The company serves global enterprises by enabling visibility, smarter execution, and next-generation supply chain applications. Headquartered in Chicago with a second hub in Bengaluru, project44 is backed by venture capital and operates a diverse, global team.
Role Overview
We are seeking a Solutions Architect to join the Customer Experience Team and lead post-contract software implementations for enterprise customers. You will work alongside Project Managers, Customer Success Managers, Sales, Engineering, and Support to deliver seamless integration experiences. This is a customer-facing technical leadership role where you will own the design, execution, and launch of API-based implementations across diverse customer platforms.
Key Responsibilities
• Lead API solution design phases, translating business requirements into scalable, secure, and performant technical architectures aligned with project44 best practices.
• Own and produce Implementation Design Documents (IDDs) including system architecture, API flows, data mappings, dependencies, assumptions, and risks.
• Act as the technical authority for customers, providing hands-on guidance and troubleshooting throughout implementation with deep understanding of project44 APIs, products, and integrations.
• Collaborate with Engineering, Product, and Technical Support to validate designs, resolve technical blockers, and influence product improvements based on customer feedback.
• Support and coordinate System Testing and User Acceptance Testing (UAT), ensuring solutions meet functional, performance, and reliability requirements.
• Lead technical readiness for Go-Live, including cutover planning, validation, and post-deployment checks.
• Provide Hypercare support post-launch, proactively monitoring integrations, resolving issues quickly, and ensuring customer stability and satisfaction.
• Serve as technical liaison between customer technical teams and internal stakeholders, ensuring clear communication, expectation management, and alignment throughout the project lifecycle.
• Apply light project management skills to manage timelines, dependencies, and deliverables using tools such as Jira, Zendesk, and Rocketlane.
• Contribute to process improvement, documentation standards, and reusable solution patterns to improve scalability and consistency across implementations.
• Support pre-sales and discovery activities by providing technical input, solution feasibility assessments, and implementation estimates.
• Facilitate standard project management methodology including technical kick-off calls, detailed API deep dives, test plan input, weekly status meetings, and post-implementation hypercare.
Work Environment
The role is based in Kraków, Poland, with an expectation to be on-site four days per week. You will work in a fast-paced, cross-functional environment balancing multiple customers, priorities, and timelines. Occasional travel to support customer engagements and on-site activities is required.
Requirements
• Fluent in English (written and spoken).
• 3–5 years of customer-facing experience in one or more of the following: customer integrations and technical implementations, software or SaaS systems delivery, or supply chain, transportation, and logistics technology integrations.
• Proven experience working with API and delivery tools such as Postman, Observe, Jira, Confluence, and Microsoft Office or equivalent productivity tools.
• Strong ability to proactively identify, assess, and clearly communicate technical risks, dependencies, and opportunities to both technical and non-technical stakeholders.
• Comfortable working in a fast-paced, cross-functional environment, balancing multiple customers, priorities, and timelines.
• Willingness to travel occasionally to support customer engagements and on-site activities as required.
Preferred Skills
• Spanish and/or Italian language skills are a strong plus.
• Experience integrating with or supporting TMS (Transportation Management Systems) and ERP (Enterprise Resource Planning) systems is highly desirable.
