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Airalo is the world's first eSIM store, helping millions of travelers access affordable mobile data in 200+ countries. The company is fully remote, with 400+ employees across 60+ countries, and is building a product used by travelers daily.
You will serve as a Solutions Architect leading the localized adaptation and system integration of Airalo's Global MVNO Core platform (HSS, DRA, PGW). Your mission is to ensure the platform is fully optimized for specific local market requirements across Latin America and beyond.
You will bridge the gap between standardized engineering sprints and the diverse, custom-heavy needs of local MNOs, regulators, and partners. You will provide the "Functional Why and What" to Core Network Engineers, allowing them to focus on technical architecture while you ensure all regional mandates and interconnectivity specifications are met.
Key responsibilities include:
- Acting as the primary conduit between legal/regulatory findings and the Core Network team, translating regional mandates into clear functional requirements
- Leading requirement discovery workshops with local MNOs, regulators, and internal teams
- Comparing local regulatory requirements against existing platform capabilities and collaborating with engineers on necessary enhancements
- Creating high-level technical workflows and flowcharts for regulatory services (e.g., MNP, Lawful Interception)
- Defining business rules and data exchange requirements for Number Portability (MNP) and voice/SMS routing specifications
- Defining data points and reporting frequencies required by local authorities
- Leading the definition of acceptance criteria, test scenarios, and sign-off requirements
- Managing technical-regulatory checklists for multiple countries simultaneously
- Coordinating with local central databases and external partners on interworking specifications
- Mentoring Solution Analysts and cross-functional delivery teams on best practices for user stories and functional specifications
- Providing functional leadership to development teams by clarifying intent and supporting solution design decisions
Requirements:
- 7+ years of experience as a Technical Business Analyst or Solution Architect, preferably in Telecom or Tech
- Proven ability to synthesize complex regulatory documents into actionable engineering tasks
- Comfortable discussing technical concepts such as SIP, SMS routing, and MNP databases with engineers
- Highly skilled in writing clear User Stories, Functional Specs, and managing Jira tickets
- Experience or deep interest in international roaming, interconnectivity, and global telecom markets
- Ability to create clear, structured technical documentation and process flowcharts
- Experience coaching and mentoring team members
- Ability to act as liaison between legal, product, and engineering teams
- Strong verbal and written communication skills in English
Nice to have:
- Prior work experience in MVNO or Mobile Core environments
- Experience with GSMA standards and eSIM technology
- Familiarity with Lawful Interception (LI) and regional compliance reporting
