SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Sardine is a leading agentic risk platform for fighting financial crime, offering integrated solutions for fraud prevention, compliance, and risk infrastructure. The Integration Team plays a critical role in helping customers deploy Sardine's products quickly and successfully, serving as the technical bridge between customer environments and the platform.
In this role, you will own implementations end-to-end, working across APIs, webhooks, data mapping, event-driven workflows, and production issues to deliver scalable, high-quality integrations. You'll partner closely with customers and cross-functional teams across engineering, product, and post-sales to solve technical problems, unblock deployments, and create a best-in-class implementation experience.
Key responsibilities include:
- Work closely with clients and provide end-to-end support during their onboarding process
- Own APIs, SDK documentation, integration guides, and overall support documents
- Analyze clients' requirements from technical and functional perspectives and design solutions leveraging deep understanding of Sardine's system and product capabilities
- Manage implementation projects, including monitoring quality, managing timelines, mitigating risk, and driving deliverables
- Build deep understanding of customers' business problems, technical requirements, and success criteria
- Provide product feedback to internal stakeholders as the eyes and ears on the ground
Required qualifications:
- 7+ years of hands-on experience as an implementation manager, integrations engineer, technical account manager, solution architect, or systems analyst working with multiple technical teams
- 3+ years of B2B SaaS experience in payment, fraud, risk, or compliance domains
- Excellent written and verbal communication skills for both technical and non-technical audiences
- Strong organizational skills and ability to manage multiple projects simultaneously
- Experience with basic SQL querying and JSON payload analysis
- Experience with API specs (OpenAPI), web development, and scripting (bash, Python, SQL, Ruby, Golang, Postman)
Sardine is a remote-first company with hubs in the Bay Area, NYC, Austin, Toronto, and São Paulo. The company offers generous compensation, equity with early exercise, flexible PTO, home office stipend, monthly meal and social stipends, and annual learning and wellness budgets.
