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Atomic is building financial connectivity that enables consumers to connect their payroll and financial data to services that improve their financial lives. The company works with 8 of the top 10 financial institutions and 13 of the top 20 neobanks to deliver exceptional user experiences.
As a Solutions Architect, you will serve as the primary technical liaison between customers and the engineering team, ensuring partners receive expert guidance throughout their journey. You will be responsible for proactive issue resolution, providing detailed technical explanations and solutions for customers planning and integrating with Atomic's solutions. You'll dive into complex technical issues involving the embedded solution within customer applications and collaborate with the engineering team to resolve them effectively.
You will act as a trusted advisor and primary technical point of contact for customers, understanding their technical needs and delivering tailored solutions. You'll manage customer inquiries and escalations with clear, timely communication and collaborative problem resolution.
Key daily activities include demoing the product to customer technical teams, guiding them through the onboarding journey and teaching them how the product works and what tools are available. You'll lead conversations around implementation, guiding customers to the best integration possible given their constraints. You'll field and process feature requests and issues from customers, serving as one of the primary technical liaisons and eyes and ears for the product and engineering teams.
You will educate customers about best practices for implementing Atomic's solutions and help them optimize their use of the technology. You'll contribute to the knowledge base by creating and updating detailed technical articles and public documentation. You'll identify areas for improvement in customer support processes and work with cross-functional teams to drive enhancements. You'll recommend product improvements based on technical insights and customer feedback.
REQUIREMENTS:
- 3+ years of experience in software development or equivalent technical support roles, preferably with exposure to full-stack web development, SDKs, and/or mobile development
- Strong problem-solving skills and ability to think critically about complex issues
- Exceptional written communication: produce clear, concise technical documentation and customer-facing materials (public writing samples such as blog posts or articles highly valued)
- Effective verbal communication: deliver engaging presentations, webinars, and live demos for both technical and non-technical audiences (public speaking or video samples such as conference talks a plus)
- Interpersonal and cross-functional communication: collaborate seamlessly with engineering, product, and support teams, translating technical details into actionable insights while managing customer interactions and escalations
- Proficiency in one or more programming languages (JavaScript, Kotlin, Swift, or Java required); experience with JavaScript codebases and mobile SDKs written in Kotlin and Swift highly beneficial
- Demonstrated ability to diagnose customer issues and recommend solutions at both the architectural level and through specific code snippets
- Customer-oriented with passion for customer service and commitment to understanding diverse user needs
- Ability to work independently in a fast-paced environment while collaborating effectively with cross-functional teams
