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ServiceNow is seeking a Solution Sales Executive to drive market success of its CRM & Industry Workflows products in the Tokyo region. This role combines strategic account management with hands-on sales execution, positioning you as a trusted advisor to enterprise customers.
You will own sales quotas for allocated accounts and territories on a quarterly and annual basis. Key responsibilities include:
• Developing comprehensive sales strategies for your territory with target prospect lists and regional sales plans
• Conducting executive and C-level discussions and positioning meetings in close collaboration with Solution Consultants
• Serving as a trusted advisor by understanding customer engagement and operations roadmaps to drive ServiceNow platform adoption
• Collaborating with Account Executives, Solution Consultants, and cross-functional ServiceNow teams to deliver outcomes-based solutions
• Presenting CRM & Industry Workflows offerings directly to prospects, customers, partners, and at industry events
• Supporting regional ServiceNow partner channels to ensure effective customer experience
• Articulating customer success strategies to standardize platform presentations and value propositions
• Driving sales and partner ecosystem enablement
• Qualifying prospects and developing new sales opportunities with limited inside sales support
• Managing the sales process through opportunity closure
• Maintaining ongoing account management to ensure customer satisfaction and identify additional revenue streams
This is a high-impact role requiring someone who can thrive in a fast-paced, competitive environment and connect at all organizational levels—from C-suite executives to internal and external partners.
REQUIREMENTS:
• 5+ years of experience in solution sales, preferably within a Customer Service Management, CRM, CX, or CPaaS vendor
• Demonstrated experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (including AI-powered tools, workflow automation, or AI-driven insights)
• 5+ years of knowledge on return on investment of specialty solutions to lead solution wins
• Understanding of CRM or CX solution-related business processes
• Ability to thrive in fast-paced, deadline-driven environments
• Strong ability to communicate complex issues in simple terms to diverse audiences (written and oral)
• Proven ability to forge strong business relationships with C-level executives and cross-functional teams
• Fluent communication and presentation skills in both Japanese and English
• Willingness to travel regionally as required
