SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Maven AGI is seeking a Software Engineering Manager/Technical Lead to build out the Voice Agent platform. This is a technical leadership role combining people management, product execution, and engineering judgment.
You will manage a team of engineers working across real-time voice infrastructure, conversational AI, agent orchestration, integrations, and customer-facing product experiences. Maven Voice enables enterprise customers to automate real customer conversations through AI agents that understand intent in real time, respond naturally, handle interruptions, execute workflows, and hand off to humans when needed.
Key responsibilities include:
- Managing and co-developing with software engineers on the Voice Agent platform
- Partnering with Product and Design to define scope and technical approaches for new capabilities
- Aligning architecture and engineering priorities with other technical leads
- Onboarding engineers as the Voice team grows
- Balancing customer commitments, product velocity, platform reliability, and technical investments
- Communicating technical risks, trade-offs, and dependencies across the organization
- Building partnerships across Engineering, Product, AI/ML, Customer Success, and Go-to-Market
- Guiding design, development, and operation of real-time voice and conversational AI systems
- Leading engineering efforts across voice agents, conversation orchestration, telephony integrations, and customer workflows
- Driving improvements in latency, reliability, call quality, scalability, and user experience
- Partnering with AI/ML teams to integrate speech recognition, text-to-speech, LLMs, and other models into production
- Guiding integrations with telephony and contact-center infrastructure (SIP, PSTN, WebRTC, Twilio, Genesys, Cisco, RingCentral, Zendesk Talk)
- Building systems for AI agents to execute real-world workflows (account updates, transactions, scheduling, refunds)
- Ensuring smooth transitions from AI agents to human agents with appropriate context and history
- Establishing observability and debugging practices for distributed, real-time systems
- Investigating production issues and turning customer feedback into product improvements
- Defining technical architecture and engineering standards as the platform scales
- Evaluating and adopting technologies to improve voice quality, developer velocity, and performance
Company context: Maven AGI was founded in 2023 by executives from HubSpot, Google, and Stripe. The company builds conversational AI agents that autonomously interact with customers, resolve complex issues, and execute actions in customer accounts. Customers include Dell, ServPro, HardRock, Tripadvisor, Clio, and Thumbtack, with independently verified results showing 70–93% autonomous resolution rates. Maven has ~130 people and is operating at enterprise scale.
Requirements:
- 7+ years of software engineering experience
- 3+ years of experience managing engineering teams
- Strong technical background building and operating production software systems
- Experience leading teams working on distributed, real-time, or high-concurrency applications
- Strong understanding of APIs, backend systems, service-oriented architectures, and cloud infrastructure
- Experience with asynchronous systems, streaming data, event-driven architectures, or real-time workloads
- Strong product judgment and experience partnering with Product and Design
- Comfortable working across technical architecture and day-to-day execution
- Experience operating customer-facing systems where reliability and responsiveness are critical
- Ability to communicate complex technical trade-offs to technical and non-technical stakeholders
- Strong cross-functional collaboration skills
- Comfortable working directly with customers to understand technical requirements and production issues
- Comfortable in fast-paced startup environments
