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Software Engineer (L2)

Twilio - Remote - Remote - posted 2026-07-30

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Twilio is hiring a Backend Software Engineer (L2) to join the Segment CDP engineering team. Segment is a best-in-class customer data platform (CDP) designed for engineers, marketers, and product managers, processing over 12 trillion API calls annually. In this role, you will design and build robust, scalable backend systems and APIs across Segment's data platform. You'll collaborate cross-functionally with product, design, and other engineering teams to define solutions that balance usability, performance, and long-term architecture. Key responsibilities include: - Design and build robust, scalable backend systems and APIs across Segment's data platform - Collaborate cross-functionally with design, product, and other engineers to define solutions balancing usability, performance, and long-term architecture - Communicate technical decisions clearly, articulating trade-offs, customer impact, and team alignment - Troubleshoot and improve system reliability, debugging issues and refining operational tooling and processes - Participate in an on-call rotation for managed services You'll work at the cutting edge of data and AI, including AI-assisted features like Suggest Mappings. The team iterates quickly, learns daily, and writes quality code using the latest AI tools. You'll solve some of the toughest engineering problems to unlock new possibilities for customers. Twilio is a remote-first company with a strong culture of connection and global inclusion. The company is headquartered in San Francisco but has presence throughout Europe, Asia, and Australia. Twilio is committed to diversity, equity, and inclusion and employs thousands of people worldwide.

About Twilio

SaaS / Enterprise Software — authentication and identity infrastructure for developers.

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