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Dialpad is an AI platform for customer experience that enables AI agents to resolve customer problems in real time across voice and digital channels. The company's AI agents learn from human agents and improve with every interaction, helping organizations deliver better experiences and increase operational efficiency. Dialpad is backed by top-tier investors including Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile, and serves market-leading brands like Netflix, Motorola Solutions, and Randstad.
As a core technical leader within Agentic AI initiatives, you will shape the vision, architecture, and execution of Dialpad's next-generation AI platform, moving beyond passive copilots into autonomous workflow execution. You will work closely with Product, Applied Research, Design, and executive leadership to build production-grade systems where AI agents reason, act, coordinate, and safely execute workflows.
Key responsibilities include:
- Owning the architectural roadmap and delivery of Dialpad's Agentic infrastructure, core orchestration layers, memory architectures, and evaluation/observability systems
- Designing and deploying scalable, multi-modal AI agents capable of autonomous support, real-time voice reasoning, and secure API tool execution across complex enterprise workflows
- Acting as a technical anchor for the organization, raising the engineering bar, mentoring senior peers, and defining technical standards for an AI-native software development lifecycle
- Collaborating with leadership across Product, Engineering, and Applied Research to align technical execution with long-term business strategy
- Researching and implementing emerging agent frameworks, LLM inference optimization, advanced retrieval systems, and cutting-edge safety and policy guardrails
This position reports directly to the Senior Director of Engineering and is based in the San Francisco office.
