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Twilio is seeking a Staff Software Engineer to join the Enterprise AI Engineering team, focused on transforming how the company's Customer Support organization operates through AI-powered tools and agentic products. This is a full-stack engineering role building production-grade AI applications that span across GTM functions (Sales, Support, Operations) and internal functions (Finance, HR, Legal).
You will architect high-performance, full-stack applications and develop sophisticated agentic solutions that enable AI and human agents to collaborate on complex business problems. The role involves designing and developing software infrastructure with a focus on scalability, reliability, and performance. You'll oversee the integration of complex React-based front-ends with backend modular services, ensuring seamless user experiences.
Key responsibilities include co-leading the design and development of software infrastructure, driving technical vision and strategy; developing sophisticated, stateful web applications; serving as a technical leader in distributed systems and data technologies; driving technical innovation in emerging data technologies; mentoring and elevating a team of high-performing engineers through code reviews and architectural workshops; collaborating with cross-functional teams to translate business requirements into scalable technical solutions; and ensuring data quality, integrity, and security throughout the data lifecycle.
This is an opportunity to be at the forefront of enterprise AI innovation, building the future of work at Twilio. You'll work in a remote-first environment with occasional in-person gatherings for team collaboration and customer meetings. The role requires strong full-stack engineering skills, experience with modern JavaScript ecosystems, and the ability to bridge bleeding-edge AI research with robust production systems.
About Twilio
SaaS / Enterprise Software — authentication and identity infrastructure for developers.
