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Connecteam is a Tel Aviv-based SaaS startup on a mission to revolutionize the work experience for deskless employees globally. The company's business management platform helps thousands of businesses simplify workforce management, eliminate operational complexities, and empower teams to focus on growth.
As SMB Onboarding Manager, you will lead customers through their first and most critical phase with Connecteam's product. You'll partner with small and growing businesses to ensure they successfully adopt and implement the solution, driving measurable value and setting the foundation for long-term success.
Key responsibilities include:
- Managing the end-to-end onboarding process for SMB customers, from kick-off call to activation
- Delivering tailored training sessions to help clients configure and implement Connecteam based on their unique business needs, both remotely and on-site
- Guiding customers to quick wins that showcase platform value and increase adoption
- Ensuring customers establish strong usage habits that drive retention and satisfaction
- Identifying at-risk clients early and creating proactive strategies to mitigate churn
- Becoming the customer advocate within Connecteam, collaborating with Product, Development, and Customer Success teams
- Continuously optimizing the onboarding process to improve efficiency, scalability, and customer experience
- Taking an active role in growing Connecteam's UK market by identifying opportunities, sharing market insights, and helping shape new initiatives
- Work Monday to Friday during standard business hours
Requirements:
- 2+ years of experience in startup environment in SaaS onboarding, implementation, or customer-facing roles (MUST-HAVE)
- Experience working with SMB clients, specifically in the UK market
- Strong presentation and training skills (remote and in-person)
- Tech-savvy with ability to quickly learn and explain software solutions
- High level of organization and ability to manage multiple onboarding projects simultaneously
- Team player who thrives in dynamic, fast-paced startup environment
- Positive attitude, empathy, and high energy
