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Overjet is the world leader in dental AI, serving thousands of dental providers and insurers globally. The company is growing rapidly and seeking a Customer Success Manager to drive adoption and retention among small-to-medium-sized dental practices in Egypt.
In this role, you will be the primary point of contact for a portfolio of SMB customers, ensuring they successfully adopt and maximize value from Overjet's platform. You'll own the full customer lifecycle from onboarding through expansion, working closely with private practice clients to understand their goals and challenges.
Key responsibilities include:
- Onboarding new customers through setup, training, and best practices to ensure rapid adoption
- Building and maintaining strong relationships as the primary contact for customer success
- Proactively monitoring customer health and engagement to identify retention and expansion opportunities
- Providing product expertise and troubleshooting, collaborating with support, product, and engineering teams
- Gathering customer feedback and advocating internally to influence product improvements
This is an ideal role for someone with a deep understanding of dental practice operations and a passion for healthcare technology. You'll work in a high-growth startup environment where your contributions directly impact customer outcomes and company growth.
REQUIREMENTS:
- Currently a practicing dentist in Egypt
- 3+ years of professional work experience (B2B SaaS experience with high-volume customer portfolios and/or dentistry background preferred)
- Excellent communication and interpersonal skills
- Exceptional organizational skills
- Excitement to learn about artificial intelligence and dentistry
- Strong work ethic suited to a high-growth startup environment
