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Ivo builds AI products that help enterprises solve complex contracting and agreement management problems. The company works with customers like Meta, Uber, IBM, Intel, DoorDash, Mitsubishi Electric, and Coinbase, and recently completed a Series B funding round after 6x growth in 12 months.
As an SMB Account Manager, you will own a high-volume portfolio of 200+ SMB accounts, driving expansion, adoption, and renewals at scale. This is a quota-carrying sales role focused on growing revenue through contract renewals, upsells, and new product expansion within your assigned book of business.
Key responsibilities include:
- Owning and growing a portfolio of 200+ SMB accounts, hitting revenue targets through renewals, upsells, and product expansion
- Partnering with a dedicated Customer Success Manager to run scaled engagement motions including webinars, campaigns, and proactive outreach
- Running tight, proactive renewal cycles to close on time and protect revenue
- Maintaining accurate forecasts and clean CRM data in partnership with your manager and RevOps
- Building multi-stakeholder relationships through consultative discovery and regular engagement (both remote and in-person)
- Navigating procurement and contract execution end-to-end, owning the commercial conversation from open to close
- Working cross-functionally with Sales, Legal, Marketing, and Product to solve complex customer challenges
- Bringing an entrepreneurial mindset to your portfolio, understanding customers' businesses deeply, and driving adoption in workflows that matter most to them
The role is entrepreneurial and commercially driven, suited for someone who thrives in a fast-moving environment and wants real impact from day one. You'll work in a startup environment with high standards, moving fast and caring deeply about craft.
Requirements:
- 2–4 years in SaaS account management, sales, or quota-carrying customer success with demonstrated results
- Track record of hitting quota through new product sales, upgrades, and expansion motions (not just renewals)
- Strong discovery and demo skills; ability to run a structured consultative process with multiple stakeholders
- Competitive and creative mindset; ability to find ways to win when the path isn't obvious
- Commercial relationship builder with experience building durable partnerships and growing them
- Curiosity about the legal industry and excitement about how technology is changing contract and agreement management
- Clear, confident communicator with strong instincts for people and ability to build trust internally and externally
- Highly organized and self-motivated with strong follow-through on commitments
- High integrity and commitment to building something great long-term
- Relentlessly resourceful with strong internal sense of urgency and bias toward action
- Prior early-stage or scale-up experience where you built processes from scratch is preferred but not required
- Experience working in a startup environment is preferred but not required
