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MISUMI Americas, a division of MISUMI Group, is a leading provider of standard, configurable, and custom manufacturing solutions. The company integrates a vast catalog of components with a digital manufacturing platform to serve engineers and procurement teams across the Americas.
You will lead the U.S. commercialization and scale-up of MISUMI's Smart Vending business—a new product line launching through a structured pilot phase. This is a high-impact, cross-functional role that bridges business development, operations, and customer success during a critical growth phase.
Key responsibilities include:
• Validate customer demand and convert 3–4 qualified opportunities into successful pilot programs by March 2027, establishing measurable success criteria and customer adoption metrics.
• Lead pilot execution and operational validation, ensuring inventory availability, replenishment, service quality, and KPI performance meet agreed objectives across customer sites.
• Build a scalable U.S. operating model by establishing standardized workflows, external-partner support structures, escalation paths, and operational readiness for the Go/No-Go decision.
• Own commercial performance and growth, driving toward Year 1 targets of $2.2M annualized revenue run-rate and 25–30% gross profit while improving machine utilization, assortment, pricing, and replenishment economics.
• Expand successful pilots into additional machines, sites, and customers while coordinating execution across Sales, Product Management, IT, Customer Service, suppliers, and external service partners.
• Serve as the primary customer-facing coordinator, ensuring pilot requirements, customer feedback, operational readiness, and business economics are fully validated.
You will work independently and coordinate multiple cross-functional initiatives. The role requires travel within the United States to support customer meetings, pilot installations, operational reviews, and business-development activities. You'll work in both office and customer-site environments, including manufacturing and industrial facilities.
Desired background: Bachelor's degree preferred. Prior experience in sales, business development, customer support, or account management. Strong business communication skills, customer relationship management, problem-solving, and execution capabilities. Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint). Spanish-language capability is a plus.
