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Salary: USD 114,400 - 171,600 / annual
F5 is seeking a Site Reliability Engineer II to join the Operational Support Systems (OSS) organization within the Security & Distributed Cloud division. This role focuses on ensuring FedRAMP and commercial infrastructure operates securely and reliably to support F5's products and services globally.
You will manage Identity and Access Management (IAM) operations for F5's FedRAMP environments, including access provisioning, deprovisioning, permissions updates, and identity-related escalations. Key responsibilities include resolving IAM-related tickets via Jira, GitLab, and ServiceNow while meeting SLA requirements; writing and maintaining automation scripts using Python, Bash, Selenium, or PowerShell to automate provisioning, compliance reporting, and repetitive IAM tasks; collaborating with IAM and engineering teams to design and troubleshoot automation pipelines for deployments and identity workflows; creating and maintaining comprehensive documentation for IAM workflows, automation scripts, and system troubleshooting; assisting with Identity Provider migrations (Okta, Entra ID) and system consolidation during M&A activities; deploying and managing monitoring tools such as Prometheus, Grafana, and Splunk to track IAM system health; and participating in an on-call rotation to respond to urgent escalations and restore services during IAM-related outages. You will work as part of a follow-the-sun support model to ensure smooth global operations.
Requirements:
- Bachelor's degree in computer science, information technology, or 4+ years of relevant technical experience
- Experience onboarding and supporting users and applications in FedRAMP-authorized environments (Moderate/IL4/IL5 experience strongly preferred)
- Experience managing in-boundary IAM workflows including provisioning, deprovisioning, and auditing role-based access control systems
- Familiarity with Identity Provider systems such as Okta and Entra ID
- Working knowledge of NIST SP 800-53, FedRAMP authorization frameworks, FISMA reporting requirements, and DISA STIGs
- Proficiency in scripting and workflow automation using Python, Bash, or PowerShell
- Experience designing and optimizing automation pipelines for workflow deployment and integration
- Familiarity with Infrastructure-as-Code (IaC) tools such as Terraform or Ansible
- Deep hands-on experience in AWS and GCP supporting Identity and Access Management, including creating and managing service accounts, designing custom roles, and implementing security policies
- Strong technical writing skills with ability to create and maintain detailed documentation
- Experience with ticket management systems such as Jira, GitLab, and ServiceNow
- Proven ability to troubleshoot issues, address technical escalations, and collaborate across geographically distributed teams
Preferred qualifications:
- Certifications such as Certified Identity and Access Manager (CIAM), ITIL, or public cloud certifications (AWS Certified DevOps Engineer, Google Professional DevOps Engineer)
- Familiarity with container orchestration platforms such as Kubernetes or Docker
- Experience supporting Identity Provider migrations and consolidating systems during M&A
