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Salary: USD 137,300 - 205,900 / annual
F5 is seeking a Site Reliability Engineer to join their team in a hybrid role combining technical support and SRE responsibilities. This position focuses on running, supporting, and scaling an AI Security Public SaaS platform that operates AI inference workloads at scale.
You will be responsible for proactive monitoring and uptime assurance of key SaaS application metrics, logs, and alerts to identify and prevent service disruptions. You'll support a 24/7 operational model ensuring high availability and performance of the SaaS environment. As a primary point of contact for technical customer inquiries, you'll partner with customers to understand requirements, troubleshoot effectively, and provide clear communication.
You will triage, escalate, and own technical incidents through resolution, serving as a bridge between customers and engineering teams. By analyzing metrics, logs, and incident reports, you'll provide actionable insights to engineering teams and identify recurring patterns and opportunities for automation and continuous improvement.
In the SRE development aspect of the role, you'll design and implement automation to streamline incident response and improve system reliability. You'll introduce and mature SRE best practices, including enhanced monitoring, alerting, and self-healing capabilities, while contributing to building scalable, resilient infrastructure to support AI inference workloads.
REQUIREMENTS:
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent practical experience)
- 1–3+ years of experience in technical support, systems administration, or similar role
- Strong understanding of SaaS environments and cloud-based architectures (preferably AWS)
- Proficiency in at least one scripting language (e.g., Python)
- Solid understanding of web technologies (HTTP, REST APIs, JSON)
- Experience working with ticketing systems
- Strong problem-solving and analytical skills
- Excellent written and verbal communication skills
- Ability to work independently and collaboratively in a team environment
- Willingness to learn new technologies and adapt to evolving requirements
PREFERRED QUALIFICATIONS:
- Experience with monitoring and observability tools (e.g., Prometheus, Grafana)
- Familiarity with configuration management tools (e.g., Terraform)
- Experience working with cloud infrastructure technologies
- Exposure to SRE principles and reliability engineering practices
- Strong understanding of networking fundamentals
- Experience with databases (PostgreSQL), operating systems (Linux), and Kubernetes
