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Salary: USD 65,000 - 87,000 / annual
May Mobility is a venture-backed autonomous vehicle company based in Ann Arbor, Michigan, developing and deploying autonomous shuttles powered by proprietary Multi-Policy Decision Making (MPDM) technology. The company has provided over 500,000 autonomous rides globally since 2017 and is expanding operations across multiple cities.
As Site Operations Manager II, you will lead an operational site in Atlanta, overseeing a team of Site Supervisors, Technicians, and contracted Autonomous Vehicle Operators. You will report to the Customer Operations Manager and serve as the primary point of accountability to business partners, customers, and passengers.
Key Responsibilities:
- Ensure rigorous safety protocols and develop a culture of safety across the site
- Implement and oversee daily operational protocols; track performance metrics and systematically improve outcomes
- Meet financial goals and manage site operating budget
- Deliver exceptional service to customers and passengers
- Partner with People Operations on staffing and performance management decisions
- Facilitate communication between site staff and engineering teams for technical issues
- Collaborate with Field Operations to train new site leadership and test vehicle technology rollouts
- Create an inclusive work environment aligned with company values
- Cover shifts outside normal business hours as needed
- Travel up to 10% (note: posting also mentions 26-50% frequent travel in physical requirements section)
You will lead multiple small teams simultaneously, identify operational trends and product gaps, collaborate with internal and external stakeholders, and represent the company publicly. The role requires comfort with ambiguity, strong judgment in complex situations, and the ability to thrive in a startup environment.
Physical Requirements:
- Ability to lift up to 50 lbs
- Stand for prolonged periods and climb ladders (infrequent)
- Work outdoors in varying temperatures and weather conditions
- Remain stationary 50% or more of the time; move/change positions as needed
- Prolonged computer use
- Install hardware and software
Qualifications and Experience:
Required:
- Associate's degree or higher in Business, Technical Operations, or related field
- 3+ years experience as a people leader in a fast-adapting, customer-focused environment
- Proven experience making judgment calls in ambiguous situations
- Previous experience developing processes and managing projects
- Excellent written and verbal communication skills; strict attention to detail
- Valid U.S. Driver's License
- Willingness to undergo driving record check
Desirable:
- Bachelor's degree or higher in Business, Technical Operations, or related field
- Leadership experience in a startup environment
- Proven change management experience
- Operations or logistics background
- Working knowledge of Google Suite, Slack, Jira, and Asana
