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Salary: USD 127,500 - 155,000 / annual
Qualtrics is seeking a Services Operations Analyst to join the GTM Operations team in Seattle. This role focuses on creating internal programs, plays, and content that support go-to-market strategy and execution across the organization's biggest growth opportunities and risk areas.
You will work closely with Qualtrics Leadership, Customer Success, Sales, Product Management, Product Marketing, Solution Strategy, and Enablement teams to identify strategic priorities, develop go-to-market plans, and execute product-focused initiatives.
Key responsibilities include:
- Measuring and optimizing service offerings to improve customer experiences, renewal rates, and ACV
- Identifying and creating improved processes for driving new ACV, increasing renewal rates, and saving time for field teams
- Developing playbooks that help managers and account teams focus on high-impact activities
- Driving increased renewal rates and new business through weekly performance reporting to product leadership
- Planning targeted campaigns and plays for key growth strategies
- Planning product-focused Customer Success enablement sessions
- Facilitating customer and product management connection programs
You will handle large-impact projects while designing scalable, repeatable processes. The role offers significant growth potential, from contributing to individual project components to owning large programs with executive sponsorship. You'll work with detailed data analysis and present findings to C-level executives, with autonomy to identify company challenges and develop solutions.
The team is small, close-knit, and tenured (average 6 years), with strong cross-departmental relationships and regular executive visibility. Qualtrics operates on a hybrid model: three days in-office (Mondays, Thursdays, plus one day selected by your organizational leader), with flexibility for the remainder of the week.
REQUIREMENTS:
- 5-10 years of relevant experience in Customer Success or Sales Operations, Finance, or Management Consulting
- At least 3 years of experience in the software industry and cloud platform businesses (B2B SaaS experience is a plus)
- Proficiency with Excel/Google Sheets
- Proven ability to build scalable business operations and drive multiple concurrent projects from start to finish
- Strong data analytics and translation skills; ability to identify key themes in data and develop strategies
- Strong written and visual presentation skills
- Entrepreneurial spirit with high tolerance for ambiguity and complexity
- Ability to work cross-functionally and communicate effectively with senior management
- Detail-oriented with natural curiosity and problem-solving ability
- Ability to build and maintain strong senior relationships and drive consensus among stakeholders
