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Pax8 is seeking a ServiceNow Administrator II to support and enhance the ServiceNow platform that powers key business processes across the organization. This role is based in Makati City, Philippines, and offers the opportunity to work alongside talented global teams in a fast-growing, AI-focused marketplace company.
In this position, you will be responsible for configuring, maintaining, and optimizing ServiceNow platform functionality while ensuring stability, reliability, and performance. You'll act as an escalation point for platform-related issues, helping users quickly resolve technical challenges and minimize disruption. Key responsibilities include building meaningful dashboards and reporting solutions that provide visibility into platform health, adoption, and operational performance; participating in upgrades, releases, patches, and enhancement initiatives; investigating and resolving platform integrations, workflow issues, and automation opportunities; and collaborating closely with technical and non-technical stakeholders to translate business needs into scalable ServiceNow solutions.
You'll also champion continuous learning within the team by sharing knowledge and promoting curiosity, helping elevate platform standards across the organization. Your work will ensure one of Pax8's most important business platforms remains reliable, secure, and ready to support future growth, directly contributing to the experience of employees, partners, and customers worldwide.
Pax8 emphasizes a culture where curiosity, collaboration, and continuous learning thrive. The company values diverse perspectives and encourages people to bring their authentic selves to work. There is extensive room for growth, with access to internal development hubs, specialist L&D trainers, AI-powered tools, and cross-continent collaboration opportunities.
The Makati office is located at KMC Solutions, One Ayala Mall, and features a dedicated Pax8 lounge area, relaxation spaces with massage chairs, a fully stocked pantry, regular team events including karaoke, and modern workstations equipped with monitors and essential productivity tools.
REQUIREMENTS:
- Proven hands-on ServiceNow administration experience within a business environment
- Demonstrated expertise supporting platform configuration, maintenance, upgrades, and governance
- Strong knowledge of ServiceNow service management, operations management, business management, or related platform capabilities
- Experience working with platform tools used for development, workflow optimization, and service delivery improvements
- Practical understanding of integrations, automation, and process enhancement opportunities
- Structured and analytical approach to troubleshooting complex technical issues
- Ability to work independently while building trusted relationships across teams
- Confidence communicating technical concepts in a clear and accessible way
- Genuine passion for learning, curiosity, and continuous improvement
- ServiceNow Certified System Administrator (CSA) certification
- Bachelor's degree in a related field or equivalent practical experience
- Valid right to work in Philippines
