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Salary: USD 94,900 - 125,710 / annual
Rivian is seeking a Service Production Supervisor to lead daily operations at their service center in Woodbury, NY. In this role, you will serve as the operational quarterback, directing vehicle flow through the shop, making real-time decisions to drive production pace, and mentoring a team of technicians.
Key Responsibilities:
- Lead and develop a team of technicians through mentoring, coaching, and performance management, fostering a high-performance culture built on collaboration and continuous learning
- Manage team performance with regular feedback, performance reviews, and clear understanding of each member's strengths and development areas
- Champion Rivian's inclusive culture, ensuring team members feel valued, motivated, and empowered
- Identify and nurture talent, creating development paths and providing hands-on training
- Act as the team's primary advocate, removing obstacles and ensuring their needs are met
- Lead by example, demonstrating willingness to support any role necessary for team success
- Facilitate cross-team collaboration with DMO, VO, and Sales teams
- Manage vendor relationships (Amazon/DSP accounts)
- Oversee service workflows and technician development, including RIV EXCEL process
- Own the daily production rhythm from vehicle intake to final quality check
- Dynamically prioritize and assign workload based on technician skill sets and shop capacity
- Coordinate with Parts, Service Advisors, and support teams to eliminate bottlenecks
- Monitor repair quality and cycle time to ensure vehicles meet Rivian standards and delivery schedules
- Analyze KPIs like technician productivity and shop efficiency for data-informed improvements
- Maintain highest standards of safety and workshop organization
- Serve as escalation point for complex technical or logistical challenges
- Review accuracy of technical work order documentation
- Champion customer voice and feedback throughout the service process
- Participate in huddles and maintain transparency on performance indicators
- Up to 27% travel may be required
- Regular interaction with customers, families, third-party affiliates, and suppliers
Requirements:
- 5+ years of leadership experience in high-volume automotive service environment (Shop Foreman, Production Manager, or Lead Dispatcher)
- High School Diploma, GED, or recognized high school equivalency credential (preferred)
- Deep technical acumen across modern vehicle systems including high-voltage, electrical, mechanical, and infotainment domains
- Proven experience with lean manufacturing principles or workflow optimization in service/production setting
- Strong proficiency with digital tools including dealership management systems (DMS), repair order tracking, and diagnostic software
- Excellent written and verbal communication skills
- Strong understanding of written and spoken English
- Ability to see, read, and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions, or schematics
- Physical capability to perform occupational tasks: sitting up to 2+ hours, standing up to 8+ hours daily, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs
- Frequent use of hands for grasping, using tools, entering data, writing communications, and calling customers/internal partners
- Natural leadership ability with hands-on, servant-leadership mindset
- Exceptional communication skills to translate complex technical details for any audience
- Master organizer who thrives in fast-paced environments managing multiple priorities
- Resilient problem-solver who remains calm under pressure and adapts quickly
- Genuine investment in team success, growth, and well-being
