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Vensure Employer Solutions, the largest privately held HR technology and service provider, is seeking a Service Operations Supervisor to manage client relationships and oversee payroll and tax-related operations. You will serve as the primary contact for an assigned group of clients, coordinating user setup, training, and proactive retention strategies. Your responsibilities include acting as a liaison between clients and internal operations, managing client accounts, facilitating meetings to address escalated issues, and identifying opportunities to introduce new products and services.
You will oversee payroll processing accuracy, monitor Payroll Specialists' work, and ensure timely and accurate payroll delivery. This includes reviewing processed payrolls, resolving errors, assisting with calculations and deductions, and managing payroll tax notices through resolution. You'll provide guidance on tax account registration, state and federal reporting requirements, and payroll tax questions.
Additionally, you will manage client issues across multiple communication platforms, determine and recommend annual fee adjustments, maintain clear client communications, and work with the Quality Control Team on void processing and error resolution. You'll facilitate weekly team huddles, provide performance feedback to team members, recommend training areas, and collaborate with your manager on implementing changes and escalating issues. Regular in-office attendance at Dallas or other corporate locations (Chandler, AZ or Duluth, GA) is required.
The role demands excellent communication and interpersonal skills, strong time management, sound decision-making abilities, and exceptional attention to detail. You must be proficient in Microsoft Office (Outlook, Teams, Excel, PowerPoint) and able to learn new applications quickly. You'll work in a fast-paced environment managing multiple tasks simultaneously while maintaining high professionalism and a collaborative work ethic.
REQUIREMENTS: High school diploma required. 2+ years of PEO (Professional Employer Organization), ASO (Administrative Services Organization), HCM (Human Capital Management), or multistate payroll/HR experience preferred, or equivalent combination of experience, skills, education (including non-traditional degree programs or job training programs).
