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Watershed is an enterprise sustainability platform used by companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens to manage climate and ESG data, produce audit-ready metrics for regulatory reporting (including CSRD), and drive real decarbonization.
You will be a founding Service Delivery Manager on the Customer Data Services team, owning the end-to-end delivery of Data Ingestion service packages. This is a customer-facing role where you'll manage the complete lifecycle of service delivery—from initial scoping and discovery through project execution to post-launch handoff.
Key responsibilities include:
- Running customer kickoffs, defining scope and success criteria, building detailed project plans, and managing execution through completion
- Leading discovery conversations to understand the customer's data sources, formats, data owners, and quality constraints; coordinating with external partners on solutions
- Setting clear, reasonable timelines with customers and internal partners; sequencing dependencies and holding teams accountable to milestones
- Tracking work against quoted hours, forecasting resource burn, and course-correcting early to stay within budget; identifying and managing out-of-scope requests
- Proactively identifying risks (missing data owners, data quality issues, timeline slippage) and driving mitigation plans with timely escalations
You'll collaborate closely with customers, external partners, Data Specialists, Customer Success Managers, and Sustainability Data Advisors.
Watershed has offices in San Francisco, New York, Denver, London, Paris, Berlin, Sydney, Mexico City, and remote team members across the US and Europe. This role is based in Mexico City with an expectation to work from the office 4 days per week.
REQUIREMENTS:
- 3–6 years of experience delivering client services in B2B software or consulting
- Direct ownership of client relationships with demonstrated ability to solve client problems
- Customer-obsessed mindset with high ownership; you anticipate needs and remove blockers proactively
- Detail-oriented with strong organizational skills; you maintain tight, current scope, timelines, and project artifacts
- Proactive risk identification and structured problem-solving; you raise issues early with options and tradeoffs
- Quick learner who operates well in ambiguity; motivated, systematic, and efficient; thrives in high-volume environments
