SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Talkiatry is a national mental health practice transforming psychiatry through accessible, human-centered care. This Service Agent role is the operational backbone of patient and provider support, ensuring seamless scheduling, intake coordination, and administrative excellence.
You will be the first point of contact for patients and providers, answering incoming inquiries, scheduling appointments, and managing outbound communications with patients, pharmacies, and insurance companies. You'll create and triage tickets in ServiceNow, optimize provider schedules in eClinicalWorks, and support clinicians via Microsoft Teams with follow-up scheduling, patient check-ins, referral distribution, and discharge coordination.
Key responsibilities include monitoring ServiceNow tickets to inform patients of insurance benefits, respond to inquiries, maintain patient documentation, and escalate technical issues. You'll multitask across phone, email, and chat channels while maintaining accuracy and excellent customer service in a fast-paced startup environment.
Required qualifications: proven phone, email, and chat-based customer service experience; ability to answer phones and multitask in high-volume settings; appointment scheduling expertise; and proficiency with Microsoft Office (M365) and Teams. Medical reception experience and EHR familiarity are valued but not required.
Talkiatry offers comprehensive benefits including medical, dental, and vision coverage from day one, 401(k) matching, generous PTO, paid holidays, paid parental leave, and a commitment to employee well-being. You'll join a diverse, experienced team building something meaningful in mental health care, with opportunities to develop skills and grow your career as the company expands.
