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Salary: EUR 55,000 - 83,000 / annual
Nutanix is expanding its EMEA Technical Support (SRE) team in Barcelona and seeking a Senior Technical Support Engineer to join a collaborative, multicultural environment. You will provide technical support for Nutanix's Hyper-Converged Infrastructure (HCI) and Hybrid-Cloud solutions, working directly with enterprise customers to troubleshoot, diagnose, and resolve complex infrastructure issues.
In this role, you will troubleshoot and debug customer issues across virtualization, networking, storage, and cloud technologies. You'll collaborate closely with the development engineering team to resolve cross-vendor issues with technology partners, improve product serviceability, and develop tools that enhance the customer experience. Your focus will be on maintaining high system reliability and availability while delivering exceptional support and sharing technical knowledge with the team.
You bring 7+ years of relevant technical experience with deep expertise in virtualization, networking, storage, Linux, and cloud technologies. You have proven customer-facing experience and a genuine customer-first mindset. You are fluent in English, with proficiency in one or more EU languages as a strong plus. You possess strong troubleshooting and debugging skills, a passion for learning and staying current with cloud technologies, and a collaborative approach to working with diverse teams.
The role operates on a hybrid basis with expectations to work onsite a minimum of 3 days per week in Barcelona. There are no extensive travel requirements. You will report to the Support Manager and be part of a team focused on delivering prompt, reliable support while maintaining work-life balance. Nutanix values innovation, customer success, and career development for all team members.
